Department Lead: Training, Service & Merchandising

The Home Depot; Caldwell (ID); On-site; USD 22,041 - 30,307; Full time

Job summary

The Home Depot Caldwell, ID is seeking a Department Supervisor to lead and develop department associates, ensuring customers receive excellent service and can easily find merchandise. You will coach, train, and input into store operations and merchandising decisions, leveraging strong product knowledge across departments.

You will work with store leadership to ensure smooth daily operations and effective merchandising, helping customers find items quickly and receive expert assistance.

Qualifications

• Supervisory role in a retail environment.
• Strong customer service orientation and communication skills.
• Ability to train and develop associates for performance and growth.
• Solid merchandising knowledge across multiple home improvement categories.

Responsibilities

• Lead, train, coach and develop department associates to deliver excellent service.
• Guide associates to help customers locate merchandise efficiently and accurately.
• Provide input into operational and merchandising decisions to store and operations teams.
• Maintain strong product knowledge across assigned departments (e.g., Building Materials, Hardware, Lumber, Paint, Electrical).

Skills

Team leadership

Customer service

Coaching

Training

Merchandising knowledge

Job description

The Home Depot Caldwell, ID is seeking a Department Supervisor to lead and develop department associates, ensuring customers receive excellent service and can easily find merchandise. You will coach, train, and input into store operations and merchandising decisions, leveraging strong product knowledge across departments.

You will work with store leadership to ensure smooth daily operations and effective merchandising, helping customers find items quickly and receive expert assistance.