Department Lead

Martens-Trilling True Value; Sheboygan (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule

Employee discounts

Training & development

Job summary

Martens-Trilling True Value is seeking a Department Lead to maximize departmental sales and profitability while controlling expenses. You will ensure optimal stocking, merchandising, and customer service as the store’s main growth driver.

You will train and develop associates, plan for promotions and events, and lead a team to meet daily goals with a strong emphasis on customer satisfaction and teamwork.

Qualifications

• Experience leading a retail team.
• Strong coaching and mentoring skills.
• Excellent communication and organizational abilities.

Responsibilities

• Provide exceptional customer service.
• Maintain awareness of promotions and advertisements.
• Execute daily operations and priorities, and assign duties to the department team.
• Accountable for department integrity and staffing utilization.
• Ensure department is front, faced, and products are stocked shelved.
• Keep department floors, shelves, and overstocks labeled, clean, and safe.
• Assist in planning for sales and major holidays or events.
• Assist in training and developing store staff for growth.
• Drive customer satisfaction by promptly addressing needs and concerns.

Skills

Leadership

Motivation

Communication

Multitasking

Problem-solving

Flexibility

Teamwork

Customer service

Job description

Benefits:

• Flexible schedule


• Employee discounts


• Training & development

You might be a great fit if…

• You enjoy serving others as we would like to be served.


• Making the best even better.


• You enjoy making a difference in your community.


• You enjoy helping others.


• You enjoy working in teams.


• You're motivated to learn new skills.


• You enjoy training others.

Job Summary:

Department Leads are responsible for maximizing departmental sales and profitability, along with minimizing expenses. They also ensure that their department is optimally stocked and merchandised and that customer service is always the #1 focus. Department Leads contribute to the growth and development of their assigned department and the training of other store associates.

Responsibilities:

• Provide exceptional customer service.


• Maintain awareness of all promotions and advertisements.


• Execute the daily operational, and day-to-day goals and priorities, and assign duties to the department team.


• Accountable for assigned departmental integrity and continuous utilization of personnel.


• Ensure the department is front, faced and the product is pulled down from top stock.


• Ensure department floors, shelves, and overstocks are labeled, clean, and safe.


• Assist in planning for sales and major holiday or promotional events (i.e. Father’s Day, Mother’s Day, etc.).


• Assist in training and developing store staff with goals for growth and success in their departments.


• Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.

Qualifications:

• Ability to provide motivation and leadership to associates storewide in a fair and impartial manner.


• Ability to stand for an extended period of time.


• Able to walk, reach, and bend to perform job duties.


• Move and handle merchandise and fixtures up to 40 pounds.


• Strong leadership and analytical skills.


• Excellent communication skills, high attention to detail, and ability to multitask.


• Strong problem-solving and organizational skills.


• Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business.