Dental Receptionist - Business Assistant

Heartland Dental LLC; Terre Haute (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) retirement plan

Paid holidays

Job summary

Heartland Dental LLC is seeking a Business Assistant for Terre Haute, IN, to support front office operations. You will greet patients, manage scheduling, and handle communications with patients and insurers in a fast-paced dental office.

Ideal candidates bring customer-service focus, strong organization, and HIPAA knowledge. This role offers growth opportunities within a supportive team culture and a stable, patient-centered practice.

Qualifications

• Greet patients and manage front office duties with a friendly, professional demeanor.
• Maintain accurate patient records and handle confidential information.
• Demonstrate strong communication and organizational skills in a fast-paced environment.

Responsibilities

• Answer phones and schedule appointments using Dentrix.
• Process insurance verification and patient payments; post receipts.
• Coordinate with providers to optimize daily office workflow.

Skills

Customer service

Communication

HIPAA knowledge

Phone etiquette

Education

High school diploma

Tools

Dentrix

Office phone systems

Job description

Business Assistant - Dental Front Office - Terre Haute, IN

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

About Terre Haute Family Dental Care

Terr e Haute Family Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Monday - Friday schedule
• Located on 4th Street, behind Burlington and the South Third Street Shopping Center
• Work in a positive, welcoming, team-focused environment

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture.

Benefits:

• Medical, prescription drug and vision insurance
• Free dental services for yourself and your dependents minus labfees
• Life and disability insurance
• Health savings account, dependent care and college savings options
• Monthly and quarterly bonus opportunities
• 401(K) retirement plan
• 6 paid holidays annually and paid time off after 90 days
• Continuing education provided and endless growth opportunities

Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the officeto create a great first impression of our team
• Managefront office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+years of experiencein a dental or medical setting
• 1+years of experiencewith insurance billing and accountsreceivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person)periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiencesto the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.