Dental Receptionist - Business Assistant

Heartland Dental; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Free dental services for self and some

Life insurance

Disability insurance

401(K) retirement plan

Bonus opportunities

Paid holidays

Paid time off after 90 days

Continuing education provided

Growth opportunities

Job summary

Lansing Elite Dental, a Heartland Dental supported office, is seeking a Business Assistant for our front office in Lansing, MI. You will greet patients, manage phones, scheduling, and communications to ensure a smooth patient experience, while supporting the team with accurate records and billing tasks.

Join a collaborative environment that values learning, patient care, and growth opportunities. The role offers a Monday–Friday schedule, plus benefits and ongoing training to help you develop in

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI with HIPAA training and data safeguards.

Responsibilities

• Greet and welcome patients at check-in to create a positive first impression.
• Manage front office duties: phones, mail, emails, and communications with patients and insurers.
• Utilize Dentrix for scheduling and records, coordinate appointments across providers.
• Process insurance claims, verify benefits, and explain coverage to patients.
• Post insurance and patient payments; manage accounts receivable and payment options.
• Collaborate with providers to implement Heartland Dental systems and optimize office potential.

Skills

Customer service

Communication

Organizational skills

HIPAA training

Tools

Dentrix

Job description

Business Assistant - Dental Front Office - Lansing, MI

Lansing Elite Dental is looking for a Business Assistant to join our team! Welcoming a new provider and growing our team!

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

About Lansing Elite Dental

Lansing Elite Dental, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Located near the intersection of St. Joe Hwy and Snow Rd
• Join a 22 person team in a fast-paced, positive environment
• Monday - Friday schedule

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Benefits:

• Medical, prescription drug and vision insurance
• Free dental services for yourself and your dependents minus labfees
• Life and disability insurance
• 401(K) retirement plan
• Monthly and quarterly bonus opportunites
• 6 paid holidays annually and paid time off after 90 days
• Continuing education provided and endless growth opportunities

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the officeto create a great first impression of our team
• Managefront office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+years of experiencein a dental or medical setting
• 1+years of experiencewith insurance billing and accountsreceivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person)periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiencesto the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.