Dental Receptionist

Heartland Dental LLC; Fishers (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, prescription drug and vision

Free dental services for yourself and/

Life and disability insurance

401(K) retirement plan

Bonus opportunities

6 paid holidays and PTO accrues

Continuing education and growth

Job summary

Heartland Dental is opening Thorpe Creek Dental Care in Fishers, IN, and is hiring a Business Assistant for the front office. You will greet patients, handle phones, verify benefits, and support scheduling using Dentrix.

This role offers the chance to participate in a new practice opening, learn HIPAA compliance, and grow with a collaborative team. Strong communication and customer service are essential, with opportunities for bonuses and ongoing education.

Qualifications

• Minimum 1+ year of experience in a dental or medical setting.
• Minimum 1+ year experience with insurance billing and accounts receivable.
• Familiarity with Dentrix or other dental software.
• Strong communication and organizational skills.
• HIPAA training and PHI protection required.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answer phones, mail, and email communications.
• Use Dentrix for scheduling and records management.
• Schedule and confirm appointments for multiple providers.
• Process insurance claims and follow up on denials or benefits.
• Post payments and manage accounts receivable.
• Explain treatment plan fees and available payment options.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Dental experience

Billing AR

Dentrix

Customer service

Organization

Tools

Dentrix

Job description

Business Assistant - Dental Front Office - Fishers, IN

Thorpe Creek Dental Care, a brand new practice coming to Fishers in March, is now hiring a Business Assistant!

Currently under construction on Southeast Parkway, near Meijer, this state-of-the-art practice will open with patients in March. A unique opportunity to be involved in setup and opening!

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Benefits:

• Medical, prescription drug and vision insurance
• Free dental services for yourself and your dependents minus lab fees
• Life and disability insurance
• 401(K) retirement plan
• Monthly and quarterly bonus opportunities
• 6 paid holidays and PTO starts accruing right away!
• Continuing education provided and endless growth opportunities

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Minimum Qualifications

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience
• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.