Dental Receptionist

AMPLA HEALTH; California; On-site; USD 34,000 - 52,000; Full time

Job summary

Ampla Health in California is seeking a Dental Receptionist to greet patients, answer calls, register new patients, update records, and manage appointments and billing at the front desk. The role requires basic computer skills, typing 40 WPM, and proficiency with Word and Excel.

You will handle cash, checks, and credit card payments, verify insurance, and help maintain organized patient charts in a busy clinic.

Qualifications

• Must have a high school diploma or equivalent.
• Proficient with Microsoft Word and basic Excel.
• Typing speed of at least 40 WPM.
• Strong communication and customer service skills.
• Ability to handle cash, checks and credit payments accurately.

Responsibilities

• Greet patients at the front desk and assist over the phone.
• Complete new patient registrations and update records in the system.
• Schedule appointments and manage recalls per provider requests.
• Verify insurance coverage and obtain treatment authorizations.
• Process payments using CyberSource and reconcile daily cash.
• Print forms, scan documents, and support billing department as needed.

Skills

Microsoft Word

Typing 40 WPM

Customer service

Communication

Attention to detail

Education

High School Diploma

Tools

CallPointe

CyberSource

CPSc

Job description

GENERAL PURPOSE:The Dental Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing cash receipts.MAIN RESPONSIBILITIES & DUTIES:1) Assist patients calling or visiting the clinica. Greeting patients that are physically visiting the clinic.b. Aids patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate partyc. Completes initial registration information of new patients CPS following established policies and proceduresd. Updates any changes of patient’s information in computer databasee. Print forms needed for next day activityf. Schedules for appointments for patients calling in, and following up (recall) patients per provider’s requests and requests from portal or worklist in CPSg. Works the exceptions in CallPointe system to verify and cancellations are true and contacts any patients that have a no answer/bad phone listed in CallPointeh. Calls patients to confirm next day’s appointments at the request of providers for chronic no showsi. Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-upj. Schedules appointments with specialist for patients needing that treatmentk. Transfers/Burns CD any x-rays and /or records requested by another dental officel. Witnesses’ affidavit forms after completion and scans in chart2) Responsible for verifying dental coverage, and authorizations for treatment/servicesa. Determines program eligibility for patients and completes the application proceduresb. Generates estimates for dental treatment and makes financial arrangements in CPSc. Obtains proof of income from the patients per sliding fee Policy and credit Policyd. Documents note in computer regarding collections, payments arrangements, failed appointment notices, or additional conversationse. Processes cash, checks and credit card payments via CyberSource, ensuring collection of full insurance co-payments, sliding fee and private payments3) Responsible for reconciling daily cash collections and cash drawers, and prepares deposit slip4) Enters daily open/close data of daily cash into the S drive for Accounting Department5) Provides administrative support to the departmenta. Checks CPS for completion of notes, scan any documents and correspondence, and scans to chartsb. Prints the next day’s schedule and sends to Dentist, front desk and Registered Dental Assistantc. Separates and correlates posted forms and forwards them to the Billing Departmentd. Keeps inventory of forms used at the desk; has Clinic Lead reorder in MIPS Abila workflow as necessary, to maintain appropriate inventory level6) Other duties as assigned by SupervisorQUALITIES &CHARACTERISTICS:1) Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors2) Always maintains a professional appearance – face of the company3) Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions4) Strives to learn more and is receptive to learning different ways of doing things5) Displays enthusiasm toward the work and the missions of Ampla Health6) Exhibits excellent attendance and punctualityPROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES:1) Must complete high school2) Ability to use Microsoft Word for basic correspondence3) Ability to type a minimum of 40 WPM4) Ability to adapt to specific environment and duties5) Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols6) Demonstrated skills and knowledge of; word, excel, and other reporting avenuesCOMMUNICATIONS SKILLS:1) Must have neat and legible handwriting2) Must be able to interact with patients courteously and calmly3) Ability to communicate well with the public4) Must be able to type accurately with proper verbiage and grammarWORKING CONDITIONS & PHYSICAL REQUIREMENTS:Works well with patients in a generally comfortable environment office. Employees must meet the following physical requirements:1) Must be able to hear and communicate with clients and staff on telephone and those who are served “in person”, and speak clearly to communicate information to clients and staff2) Must be able to lift up to 40 pounds and push up to 100 pounds (on wheel)3) Must have vision which is adequate to read memo’s, computer screen, registration forms and other clinic documents4) Must have high manual dexterity5) Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn6) May be exposed to contagious/infectious diseasesPROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES:1) Must complete high school2) Ability to use Microsoft Word for basic correspondence3) Ability to type a minimum of 40 WPM4) Ability to adapt to specific environment and duties5) Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols6) Demonstrated skills and knowledge of; word, excel, and other reporting avenuesCOMMUNICATIONS SKILLS:1) Must have neat and legible handwriting2) Must be able to interact with patients courteously and calmly3) Ability to communicate well with the public4) Must be able to type accurately with proper verbiage and grammar