Essential Duties and Responsibilities:
Patient Care:
- Greet and prepare patients for dental treatments, ensuring patient comfort throughout the visit.
- Obtain and review patient health history, ensuring accurate records are maintained.
- Assist the dentist during procedures by providing instruments and materials, anticipating the dentist's needs, and maintaining a sterile working area.
Chairside Assistance:
- Perform chair-side assistance in all general dental procedures, including but not limited to examinations, restorations, extractions, and root canals.
- Take and develop dental X-rays as directed by the dentist, ensuring patient safety protocols are followed.
- Place dental dams, apply fluoride, remove sutures, and perform other approved RDA functions as regulated by the state.
Equipment & Instruments Management:
- Set up and prepare the dental operatory, ensuring instruments and materials are ready for each patient.
- Clean and sterilize dental instruments and maintain cleanliness in the operatory according to OSHA and CDC guidelines.
- Maintain, organize, and track inventory of dental supplies and materials, notifying the lead assistant or manager of any shortages.
Records Management:
- Accurately record treatment information, procedure details, and patient notes in the electronic dental record (EDR) system.
- Maintain patient confidentiality and follow all HIPAA guidelines.
Patient Education:
- Provide patients with instructions for post-procedure care, answer their questions, and address any concerns.
- Educate patients on good oral hygiene practices and preventative care measures.
Qualifications:
Education and Certification:
- Completion of an accredited Dental Assisting program.
- Current CA Registered Dental Assistant (RDA) license.
- Current Coronal Polishing and Pit/Fissure Sealant Certificate.
- Valid X-Ray certificate.
- Current CPR/BLS certification through the American Heart Association.
Experience:
- Six months to one year experience.
- Experience with dental software and radiographic procedures is a plus.
Preferred:
- Experience serving a multinational, multicultural population.
- FQHC experience.
- Familiarity with community health clinics and/or Indian Health Clinics preferred.
- ECW EHR.
Skills and Competencies:
- Strong interpersonal and communication skills to effectively interact with patients and team members.
- Excellent attention to detail and the ability to anticipate dentist needs.
- Knowledge of infection control procedures, safety protocols, and dental terminology.
- Ability to maintain a calm and positive demeanor, even in high-stress situations.
Knowledge, Skills, and Abilities:
- Excellent oral and written communication skills.
- Excellent time management skills
- Excellent organizational skills and attention to detail.
- Ability to maintain confidentiality and meticulous records.
- Effective interpersonal skills.
- Able to deal effectively with a diversity of individuals.
- Ability to establish and maintain cooperative working relationships with all during the course of work.
- Able to perform basic mathematical calculations necessary to perform the job function.
- Bilingual in Spanish/English a plus
- Must be reliable and extremely trustworthy.
- Demonstrated proficiency in Microsoft Suite or related programs. Ability to learn other accounting software systems.
Physical and Mental Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodation.
- Able to lift/move up to 20 pounds, move from place to place.
- Able to sit at a desk and work on a computer for prolonged periods.
- Ability to do math, organize and prioritize workload, work effectively and efficiently under stress.
- Ability to supervise, multitask, understand, and follow instructions.
- Ability to proficiently read, write, speak, and understand English.
Customer Service:
- Actively supports, promotes, and works to fulfill the Mission, Vision, and core values of SDAIHC.
- Provides excellent internal and external customer service.
- Demonstrates SDAIHC’s Standards of Customer Service Behavior: Compassion, Attitude, Communication, Appearance, Sense of Ownership, and Teamwork.
- Participates in on-going customer service training.
- In every action, seeks to promote SDAIHC as a top service organization.
Quality Management:
- Contribute to the success of the organization by participating in quality improvement activities.
- Complies with all SDAIHC policies and procedures and proactively participates in the implementation of new initiatives.
- Participate and ensures continuous quality improvement process as directed by clinic leadership.
Safety:
- Ensures regulatory compliance and adherence with policies and procedures related to safe work practices.
- Participate in infection prevention through appropriate use of infection control measures during patient treatment and patient interactions.
- Ensure compliance with regulatory requirements for maintaining physical spaces, equipment, and supplies.
- Uses all appropriate equipment and/or tools to ensure workplace safety.
- Immediately reports unsafe working conditions.
Privacy/Compliance:
- Maintains privacy and security of all patients, employee, and volunteer information and access to such information. Such information is accessed on a need-to-know basis for business purposes only.
- Complies with all regulations regarding corporate integrity and security obligations. Reports on unethical, fraudulent, or unlawful behavior or activity.
- Upholds strict ethical standards.