Dental Patient Care Coordinator

Affordable Care, LLC; Huntertown (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Training

Health insurance

Dental insurance

Vision insurance

Life insurance

Flexible spending account

401(k)

Paid holidays

Paid vacation

PTO

Ancillary benefits

Job summary

Affordable Dentures & Implants is seeking an experienced Dental Front Office Coordinator to be the first point of contact for patients. You will support dentists, dental assistants, and the lab team to deliver excellent tooth replacement care.

Responsibilities include greeting patients, managing check-in/check-out, scheduling, verifying insurance, presenting treatment plans and estimated patient responsibility, collecting payments, and maintaining accurate EHR/HIPAA-compliant records.

Qualifications

• High school diploma or equivalent.
• Experience in a dental office or healthcare setting preferred (treatment coordination, patient services).
• Knowledge of dental insurance verification, benefit breakdowns, claims, and predeterminations.
• Experience discussing treatment estimates, patient financing, and payment arrangements.
• Familiarity with dental practice management software (Dentrix preferred, others listed).
• Strong customer service, communication, and problem-solving skills.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Greet patients and provide a warm, professional first impression.
• Manage patient check-in/out, appointment scheduling, confirmations, and recalls.
• Verify dental insurance benefits, eligibility, and pre-authorizations when applicable.
• Prepare and review dental treatment plans with patients.
• Explain treatment recommendations and estimated patient financial responsibility.
• Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
• Maintain accounts receivable and assist with patient billing and collections.
• Answer multi-line phones and respond to patient questions regarding appointments, treatment, insurance, and payments.
• Maintain accurate electronic dental records (EHR/EMR) and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, dental assistants, and laboratory staff.
• Support daily office operations to ensure an efficient patient flow.

Skills

Communication

Customer service

Multitasking

Bilingual

Phone etiquette

Education

High school diploma

Tools

Dentrix

Eaglesoft

Open Dental

Curve Dental

Job description

Are you an experienced Dental Front Office Coordinator, Dental Receptionist, Treatment Coordinator, or Patient Care Coordinator looking for a rewarding career? Affordable Dentures & Implants is seeking a compassionate, organized professional to become the first point of contact for our patients. In this role, you'll help deliver an exceptional patient experience while supporting our dentists, dental assistants, and laboratory team in providing life-changing tooth replacement solutions.

If you enjoy building relationships with patients, coordinating dental care, and working in a fast-paced dental practice, we'd love to hear from you!

Why Join Affordable Dentures & Implants?

• Be part of a team dedicated to transforming lives through quality tooth replacement care.
• Work alongside experienced dentists, dental assistants, and on-site laboratory professionals.
• Enjoy opportunities for career growth and professional development.
• Make a meaningful impact by helping patients restore their smiles and confidence every day.

What You'll Do

• Welcome patients and provide a warm, professional first impression.
• Manage patient check-in, check-out, appointment scheduling, confirmations, and recalls.
• Verify dental insurance benefits, eligibility, and pre-authorizations when applicable.
• Prepare and review dental treatment plans with patients.
• Explain treatment recommendations, estimated patient financial responsibility, and financing options.
• Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
• Maintain accounts receivable (A/R) and assist with patient billing and collections.
• Answer multi-line phones and respond to patient questions regarding appointments, treatment, insurance, and payments.
• Maintain accurate electronic dental records (EHR/EMR), patient charts, consent forms, and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, dental assistants, and laboratory staff.
• Support daily office operations to ensure an efficient patient flow.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a dental office, oral surgery, prosthodontic, periodontic, orthodontic, or other healthcare practice preferred. Experience in treatment coordination, patient scheduling, or patient services.
• Knowledge of dental insurance verification, benefit breakdowns, claims, and predeterminations.
• Experience discussing treatment estimates, patient financing, and payment arrangements.
• Familiarity with dental practice management software (Dentrix (preferred), Eaglesoft, Open Dental, Curve Dental, or similar).
• Experience maintaining patient records and scheduling within a dental practice.
• Strong customer service, communication, and problem-solving skills.
• Ability to multitask in a fast-paced dental office while maintaining accuracy and professionalism.
• Bilingual candidates are encouraged to apply.

We're Looking For Someone Who Is:

• Friendly, professional, and compassionate
• Detail-oriented and highly organized
• Comfortable managing multiple priorities
• Dependable, motivated, and eager to grow within a successful dental practice

We care about our employees and understand the hard work that goes into providing the best-in-class patient care. You will be provided the training needed to provide you with the support you need to do your job well. Additional benefits include, group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options.

About Affordable Care

Founded in 1975, today Affordable Care, LLC is America’s largest dental support organization (DSO) focused on tooth replacement services, serving more than 360 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers. From the Affordable Care Support Center, located in North Carolina’s Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients (visit affordablecare.com ).