Dental Office Supervisor: Patient Care & Operations

Gentle Dental Careers; Yacolt (WA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

EAP

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Paid holidays

Job summary

Gentle Dental Salmon Creek is seeking an experienced Office Supervisor to lead the front desk and support daily clinical and administrative operations, partnering with providers and office leadership to deliver high-quality care. The role emphasizes team collaboration, patient access, and a positive patient experience.

You will drive scheduling efficiency, training, and HIPAA compliance while supporting a culture of service excellence and a smooth daily workflow at the Salmon Creek location.

Qualifications

• Minimum of 2 years of dental experience required.
• Previous leadership, lead, or supervisory experience preferred.
• Strong communication, organizational, and interpersonal skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong attention to detail and problem-solving skills.
• Commitment to providing exceptional patient care and customer service.
• Bilingual skills are a plus.

Responsibilities

• Support and guide the front office team in completing daily responsibilities, maintaining accountability, and following office standards.
• Assist with monitoring and improving provider schedules to support productivity and patient access.
• Help identify opportunities to fill open schedule time and minimize gaps or cancellations.
• Maintain clear and professional communication with providers regarding scheduling updates, patient needs, and operational concerns.
• Support patient experience by assisting with patient questions, concerns, and service recovery when needed.
• Ensure patients receive timely, friendly, and professional communication both in person and over the phone.
• Assist with training and onboarding new front office team members on office processes and expectations.
• Help maintain accurate patient records, scheduling, and insurance information.
• Work collaboratively with clinical and administrative teams to support smooth daily operations and a positive office culture.
• Support the Practice Manager in implementing office goals, workflows, and operational initiatives.
• Monitor front office workflows to ensure efficiency, organization, and exceptional customer service.
• Assist in managing daily patient flow and problem-solving operational challenges as they arise.
• Promote professionalism, teamwork, accountability, and patient-centered care within the office environment.
• Help ensure compliance with company policies, HIPAA regulations, and office procedures.

Skills

Dental office experience

Leadership experience

Communication skills

Organizational skills

Teamwork

Bilingual

Job description

Gentle Dental Salmon Creek is seeking an experienced Office Supervisor to lead the front desk and support daily clinical and administrative operations, partnering with providers and office leadership to deliver high-quality care. The role emphasizes team collaboration, patient access, and a positive patient experience.

You will drive scheduling efficiency, training, and HIPAA compliance while supporting a culture of service excellence and a smooth daily workflow at the Salmon Creek location.