Dental Office Operations Leader: Growth & Impact

ProSmile; Lexington Park (MD); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending & Health Savings

Life & Disability Insurance

Employee Assistance Program

Identity Theft Protection

Legal Support Services

Discount Programs

Job summary

ProSmile is seeking an Assistant Dental Office Manager to join the Operations team. The role supports practice leadership, manages patient scheduling, resolves complaints, and assists with administrative tasks across practices.

Competitive pay is offered ($25.00-$28.00 per hour) with benefits where applicable. Role may require evenings or weekends; opportunity for advancement within the ProSmile network awaits the right candidate.

Qualifications

• Administrative experience and customer-facing role required.
• Familiarity with dental front desk duties preferred.
• Willingness to work evenings and weekends as needed.

Responsibilities

• Maintains control of patient scheduling.
• Addresses and resolves patient complaints.
• Reviews patient charts and correct postings as needed.
• Takes on Treatment Plan Coordinator responsibilities in some offices.
• Handles insurance claims and attachments; familiar with postings.
• Maintains collection controls and systems.
• Oversees daily closeout functions and deposits with corporate office.
• Coordinates end-of-month functions with corporate office and Dental Practice Manager.
• Monitors patient accounts receivable.
• Ensures compliance with company policies; communicates changes to staff.
• Coordinates staffing needs, scheduling, recruiting, and performance reviews.
• Contacts maintenance for office equipment and repairs.
• Performs miscellaneous duties as assigned.

Skills

Administrative experience

Front desk duties familiarity

Customer-facing

Evenings/weekends flexibility

Education

High School diploma or GED

Tools

Outlook

Word

Excel

Job description

ProSmile is seeking an Assistant Dental Office Manager to join the Operations team. The role supports practice leadership, manages patient scheduling, resolves complaints, and assists with administrative tasks across practices.

Competitive pay is offered ($25.00-$28.00 per hour) with benefits where applicable. Role may require evenings or weekends; opportunity for advancement within the ProSmile network awaits the right candidate.