Dental Office Front Desk Representative

Heartland Dental; Fort Snelling Unorganized Territory (MN, WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading dental support organization is seeking a Dental Office Front Desk Representative at St. Paul Oral Surgery to manage front office duties, patient scheduling, and insurance claims. The ideal candidate has strong customer service and communication skills, preferably with dental or medical experience. Competitive benefits are included, with a salary range of $20–22 per hour.

Benefits

Health insurance

Retirement savings plans

Paid holidays

PTO

On-demand Daily Pay

Qualifications

• Experience in a fast-paced, customer-centric environment.
• HIPAA training required; protect PHI and maintain data safeguards.
• Must be able to lift up to 15 pounds.

Responsibilities

• Greet patients and create a positive first impression.
• Manage front office duties and patient scheduling.
• File and follow up on patient insurance claims.

Skills

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Dentrix

Job description

Overview

Dental Office Front Desk Representative (Business Assistant) at St. Paul Oral Surgery in St. Paul, MN.

Heartland Dental supports non-clinical administrative services to dental offices and emphasizes teamwork, patient-first care, and continuous learning.

Responsibilities

• Greet and welcome patients as they enter the office to create a positive first impression
• Manage front office duties, including answering phones, checking mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers
• File patient insurance claims and follow up on outstanding claims, verify benefits and explain coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front-loaded education and training to develop to your full potential
• Opportunity to be part of a stable company with 20+ years of industry-leading experience and growth potential
• Access to on-demand Daily Pay

About St. Paul Oral Surgery

St. Paul Oral Surgery is part of Heartland Dental supported offices and values collaboration, communication, and community.

• Join a 9-person team that emphasizes teamwork
• Salary: $20-22/hour
• Schedule: Monday–Friday with early start times

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI; HIPAA training required; protect PHI and maintain data safeguards
• High school diploma or equivalent

Preferred Experience

• 1+ years in a dental or medical setting
• 1+ years with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties with/without reasonable accommodation
• Prolonged sitting at a desk and computer work
• Must be able to lift up to 15 pounds
• Occasional virtual or in-person training sessions
• TB test required for new hires in dental offices (excluding FL & TN)

About Heartland Dental

Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support to thousands of doctors across multiple states. All supported doctors maintain clinical autonomy and share a commitment to high-quality care.

We uphold diversity and inclusion and comply with federal, state, and local equal opportunity laws.