Dental Office Front Desk & Billing Specialist

Heartland Dental LLC; Cookeville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid holidays

Paid time off

Job summary

Heartland Dental LLC is seeking a proactive Business Assistant to support the Dental Care of Cookeville office. The role focuses on front‑office operations, patient interactions, and coordination with insurance processes to ensure smooth daily activities.

The ideal candidate has dental office experience, strong communication skills, and a willingness to learn Heartland Dental systems and procedures to optimize office performance.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to PHI with HIPAA training; protect PHI and ensure data safeguards.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, emails, and communications with patients and insurers.
• Use Dentrix for scheduling and records; schedule multiple providers.
• Process insurance claims and follow up on outstanding claims, verification of benefits, and coverage.
• Post insurance and patient payments; manage accounts receivable and payment options.

Skills

Customer service

Communication

Organization

Tools

Dentrix

Job description

Heartland Dental LLC is seeking a proactive Business Assistant to support the Dental Care of Cookeville office. The role focuses on front‑office operations, patient interactions, and coordination with insurance processes to ensure smooth daily activities.

The ideal candidate has dental office experience, strong communication skills, and a willingness to learn Heartland Dental systems and procedures to optimize office performance.