Dental Office Assistant

Heartland Dental; Wildwood (MO); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

Paid time off

Daily Pay

Job summary

Heartland Dental is seeking a Business Assistant for our Wildwood dental office. You will greet patients, manage front desk tasks, and coordinate with insurers using Dentrix to schedule and maintain patient records.

You will join a 15-member team that emphasizes collaboration, patient-first service, and growth within a nationwide network. The role is full-time with competitive benefits and on-going training.

Qualifications

• Experience in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI data safeguards.

Responsibilities

• Greet and welcome patients as they enter the office and create a great first impression.
• Manage front office duties, including answering phones, checking mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.

Skills

Customer-centric

Communication

Organizational skills

PHI protection awareness

Tools

Dentrix

Job description

My Wildwood Dentist is looking for a Business Assistant to join our team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

My Wildwood Dentist, like each Heartland Dental supported office, is unique to the community and the patients they serve.

Team & Schedule

• Join our 15 person team that thrives on collaboration, communication, and community
• You will also find our office culture to be focused on camaraderie, energetic and fast-paced
• You will work 40 hours a week, but the schedule will change. These are the hours we need you to be available, but you will not work all of them: Monday 8am-4pm, Tuesday 7:30am-5:00pm, Wednesday 6:30am-5:00pm, Thursday 8:00am-5:00pm and Friday 7:30am-3:00pm.

Minimum Qualifications

• Experience working in a fast‑paced and customer‑centric environment
• Excellent communication and organizational skills
• The position will have access to the minimum PHI necessary for performing job‑related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre‑employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who Is Heartland Dental?

Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.