Dental Office Assistant

Heartland Dental; Pooler (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

Paid time off

Job summary

Heartland Dental-supported office in Pooler, GA is seeking an experienced Dental Receptionist/Business Assistant to join a fast-paced, patient-focused team. The role emphasizes accurate insurance verification, AR management, and exceptional customer service.

The ideal candidate will handle front office duties, scheduling, Dentrix usage, and collaboration with providers to ensure smooth operations and patient care. A collegial, growth-oriented environment is offered.

Qualifications

• Dental office experience preferred.
• Strong knowledge of dental insurance verification and processing.
• Experience with accounts receivable and insurance billing is required.
• Excellent customer service and communication skills.

Responsibilities

• Greet and welcome patients as they enter the office.
• Manage front office duties: phones, mail, emails, scheduling with patients and insurance companies.
• Utilize Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims; verify benefits.
• Post insurance and patient payments; process accounts receivable.
• Discuss treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Dental insurance verification

Accounts receivable

Insurance billing

Customer service

Multitasking

Organization

Team player

Dental office experience

Tools

Dentrix

Microsoft Office

Scheduling

Job description

Join the Team at Savannah Quarters Dental Care! Savannah Quarters Dental Care is seeking an experienced Dental Receptionist / Business Assistant to join our growing team! We are looking for a friendly, organized, and detail-oriented professional who thrives in a fast-paced environment and is passionate about providing exceptional service to our patients.

What We're Looking For:

• Previous dental office experience preferred
• Strong knowledge of dental insurance verification and processing
• Experience with A/R (Accounts Receivable) and insurance billing is required
• Excellent customer service and communication skills
• Ability to manage a busy schedule and multitask effectively
• Strong organizational skills and attention to detail
• Dependable, professional, and team-oriented
• Comfortable working in a fast-paced, patient-focused environment

Software Experience Preferred:

• Dentrix experience preferred
• Proficiency with Microsoft Office applications
• Strong computer and scheduling skills

Schedule:

• Monday - Thursday: 7:30 AM - 5:00 PM
• Friday: 8:00 AM - 4:00 PM (based on practice needs)

Why Join Savannah Quarters Dental Care?

• Supportive and collaborative team environment
• Opportunity to work in a growing and patient-centered practice
• Stable full-time schedule
• Positive office culture focused on teamwork and exceptional patient care
• Opportunities for professional growth and development

The ideal candidate is someone who can confidently manage front office operations, communicate effectively with patients, navigate dental insurance processes, and help keep the practice running smoothly. Experience with insurance billing, accounts receivable, scheduling, and Dentrix will set candidates up for success in this role.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You'll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.