Dental Office Assistant

Heartland Dental; Palm Bay (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

PTO (paid time off)

On-demand Daily Pay

Job summary

Cypress Bay Dental Care in Palm Bay, FL is seeking a friendly Dental Receptionist to welcome patients, handle front desk duties, answer phones, and manage scheduling using Dentrix. No dental experience required; training provided.

The role emphasizes strong customer service, organization, and teamwork, with opportunities to learn and grow within Heartland Dental's network and systems.

Qualifications

• Fast learner who thrives in a fast-paced environment.
• Detail oriented and organized.
• High-energy personality with a positive attitude.
• Strong customer service and communication skills.
• Team player who enjoys collaborating with others.
• Flexible and willing to support the team as needed.
• Dental experience is a plus, but not required.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Fast learner

Detail oriented

High energy

Team player

Strong communication

Flexibility

Dental experience a plus

Education

No formal dental experience required

Tools

Dentrix

Job description

Join the Team at Cypress Bay Dental Care! We're looking for a Dental Receptionist to join our friendly and growing team! No dental experience? No problem! We're willing to train the right person who brings a positive attitude, strong work ethic, and a passion for helping others.

What We're Looking For:

• Quick learner who thrives in a fast-paced environment
• Detail-oriented and organized
• High-energy personality with a positive attitude
• Strong customer service and communication skills
• Team player who enjoys collaborating with others
• Flexible and willing to support the team as needed
• Dental experience is a plus, but not required

Schedule:

• Monday: 8:00 AM - 5:00 PM
• Tuesday: 7:00 AM - 4:00 PM
• Wednesday: 8:00 AM - 6:00 PM
• Thursday: 10:00 AM - 7:00 PM
• Friday: OFF
• Saturday: 8:00 AM - 1:00 PM (2 Saturdays per month during training, then 1 Saturday per month)

Why Join Cypress Bay Dental Care?

• Supportive and welcoming team environment
• Training provided for the right candidate
• Opportunity to learn and grow within the dental field
• Work alongside a team dedicated to exceptional patient care
• Build a rewarding career while making a difference in patients' lives

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.