Dental Office Assistant

Heartland Dental; Ormond Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Paid time off

Job summary

Fairchild Oaks Dental Care in Ormond Beach invites an experienced Dental Receptionist to join our team as a Business Assistant. You’ll greet patients, manage front desk duties, answer calls, handle emails, and coordinate with insurance companies using Dentrix.

The ideal candidate has dental office experience, excellent communication and organizational skills, familiarity with AR and billing, a positive team-first mindset, and a commitment to protecting PHI under HIPAA in a fast-paced environment.

Qualifications

• Experience as a Dental Receptionist in a dental office.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection aligned with role responsibilities.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, email, and communications with patients and insurers.
• Use Dentrix for scheduling and records management.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims; verify benefits.
• Post payments and manage accounts receivable; discuss treatment fees and options.
• Collaborate with providers to implement Heartland Dental systems for office optimization.

Skills

Dental Receptionist experience

Dentrix proficiency

Customer service

AR and Billing experience

Team-player attitude

Multitasking in fast-paced environment

Tools

Dentrix

Job description

Business Assistant

Join the Team at Fairchild Oaks Dental Care!

Are you an experienced Dental Receptionist who loves creating exceptional patient experiences and thrives in a team-oriented environment? Fairchild Oaks Dental Care is looking for a friendly, organized, and motivated professional to join our amazing team!

What We're Looking For:

• Experience as a Dental Receptionist in a dental office
• Proficiency with Dentrix
• Strong customer service and communication skills
• Experience with Dental AR and Billing
• A positive attitude and team-first mindset
• Ability to multitask in a fast-paced environment while keeping patients smiling

Why Fairchild Oaks Dental Care?

• Supportive and collaborative team culture
• Opportunity to make a difference in patients' experiences every day
• Full-time position with excellent benefits
• A professional and welcoming office environment

If you're passionate about patient care, love staying organized, and enjoy being part of a team that feels like family, we'd love to meet you!

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.