Dental Office Assistant

Heartland Dental; Deltona (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Six paid holidays

PTO

Daily Pay

Job summary

Heartland Dental is seeking a Dental Receptionist for Dental Care of Deltona in Deltona, FL to provide a warm, efficient front desk experience for patients. You will be part of a team that values patient care and smooth practice operations.

The role requires 2-3 years of front office experience, proficiency with Dentrix, insurance verification, and strong communication skills. Monday–Friday 7:30 AM–4:30 PM with a focus on accuracy and patient satisfaction.

Qualifications

• 2-3 years of dental front office experience.
• Experience with Dentrix and scheduling.
• HIPAA training and PHI protection required.

Responsibilities

• Welcome and assist patients with a friendly, professional attitude.
• Schedule appointments and manage patient flow.
• Verify dental insurance benefits and eligibility.
• Handle billing, payments, and accounts receivable responsibilities.
• Maintain accurate patient records in Dentrix.
• Support the team in delivering an exceptional patient experience.

Skills

Dental front office

Dentrix knowledge

Insurance verification

Billing and AR

Patient scheduling

Communication skills

Tools

Dentrix

Job description

Dental Care of Deltona | Deltona, FL

Dental Care of Deltona is growing, and we're looking for an experienced Dental Receptionist to join our team! If you're organized, upbeat, and passionate about creating an exceptional patient experience, we'd love to meet you.

Dental Receptionist

Schedule

Full-Time

• Monday through Friday
• 7:30 AM – 4:30 PM

What We're Looking For

• 2-3 years of dental front office experience
• Strong working knowledge of Dentrix
• Experience with:
  • Insurance Verification
  • Accounts Receivable (AR)
  • Billing and Collections
  • Patient Scheduling
• Excellent communication and customer service skills
• Ability to multitask and thrive in a fast-paced environment
• Fast learner with strong attention to detail
• Positive, energetic, and bubbly personality

What You'll Do

• Welcome and assist patients with a friendly, professional attitude
• Schedule appointments and manage patient flow
• Verify dental insurance benefits and eligibility
• Handle billing, payments, and accounts receivable responsibilities
• Maintain accurate patient records in Dentrix
• Support the team in delivering an exceptional patient experience

Why Join Dental Care of Deltona?

• Supportive and collaborative team environment
• Opportunity to grow your career with a successful dental practice
• Monday-Friday schedule with evenings and weekends free
• Work alongside a team dedicated to providing outstanding patient care

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.