Dental Office Assistant

Heartland Dental; Austell (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full-time

Benefits package

Collaborative team environment

Career growth

Friendly office culture

Job summary

Heartland Dental is seeking a Business Assistant - Dental Receptionist for our Austell, GA practice. This role supports front desk duties, patient scheduling, insurance coordination, and daily office operations to create a welcoming patient experience.

Ideal candidates have 1+ year of dental office experience, familiarity with Dentrix, and proficiency in Microsoft Office. Join a collaborative team focused on exceptional patient care and career growth.

Qualifications

• 1+ year of dental office experience.
• Experience with Dentrix preferred.
• Comfortable using Microsoft systems.
• Strong communication and customer service skills.
• Positive attitude and team-player mindset.
• Passion for delivering exceptional patient experiences.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Dental office experience

Dentrix

Microsoft Office

Communication

Customer service

Team player

Patient-focused

Tools

Dentrix

Microsoft Office

Job description

Business Assistant - Dental Receptionist

Join the Austell Family Dental Care Team!

Are you a friendly, organized, and patient-focused Dental Receptionist looking for your next opportunity? Austell Family Dental Care is growing, and we'd love to welcome an enthusiastic team member to our practice!

We're searching for someone with at least 1 year of dental experience who is comfortable working with Dentrix and Microsoft Office systems. If you enjoy creating a welcoming experience for patients and thrive in a fast-paced dental environment, this could be the perfect fit for you!

What We Offer

• Full-time opportunity
• Competitive benefits package
• Supportive and collaborative team environment
• Opportunity to grow and develop your career
• Friendly office culture that puts patients first

Schedule

• Monday through Thursday: 7:30 AM – 4:30 PM
• Friday: Administrative morning hours

What We're Looking For

• 1+ year of dental office experience
• Experience with Dentrix preferred
• Comfortable using Microsoft systems
• Strong communication and customer service skills
• Positive attitude and team-player mindset
• Passion for delivering exceptional patient experiences

If you're ready to bring your skills, energy, and smile to a practice that values its team members, we'd love to hear from you!

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.