Dental Network Partnership Specialist

Guardian; United States; Remote; USD 59,000 - 89,000; Full time

Job summary

Guardian is seeking a Network Partnership Specialist to manage day-to-day operations of key account leasing relationships, serving as the main point of contact for partner coordination and issue resolution. You will develop provider communications, support audit and credentialing activities including Medicare standards, and work with internal/external stakeholders to resolve issues and track performance.

Location is remote in the United States, with travel up to 10% and base salary between

Qualifications

• 3+ years in provider relations, network management, or healthcare operations.
• Knowledge of provider networks, managed care, or payer relationships.
• Strong written and verbal communication skills.
• Able to manage multiple priorities and deadlines in a fast-paced environment.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Manage day-to-day operations for assigned key account leasing relationships.
• Coordinate provider communications, updates, and inquiries on participation and reimbursement.
• Support audits, credentialing, and regulatory activities including Medicare standards.
• Collaborate with internal/external stakeholders to resolve complex provider issues.
• Maintain records, reporting, and KPIs for account activity and compliance.
• Identify process improvements to enhance provider experience and partnership outcomes.

Skills

Provider network management

Healthcare operations

Communication skills

Prioritization & time management

Analytical & problem-solving

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

SharePoint

Reporting tools

Job description

The Network Partnership Specialist is responsible for the day-to-day management and administration of Guardian's key account network leasing relationships. This role serves as the primary point of coordination for provider-related communications, audit support, compliance-driven inquiries, and operational oversight to ensure a positive provider experience and adherence to Medicare requirements.

The Network Partnership Specialist will collaborate across internal teams and external partners to facilitate timely issue resolution, communicate program updates, support provider engagement efforts, and maintain strong operational performance. In addition to supporting the Key account relationship, this individual will assist the broader Network Strategy team with network leasing and rental partner activities as needed.

Required

• 3+ years of experience in provider relations, network management, healthcare operations, or related field.
• Knowledge of healthcare provider networks, managed care, dental or medical benefits administration, or third-party administrator relationships.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong analytical, problem-solving, and organizational skills.

Preferred

• Bachelor's degree or equivalent experience.
• Experience working with Medicare Advantage programs or regulated healthcare products.
• Knowledge of provider network leasing, rental networks, or payer-provider relationships.
• Experience supporting audits, compliance reviews, or regulatory reporting requirements.
• Proficiency with Microsoft Office applications, SharePoint, and reporting tools.

You will

• Manage day-to-day operations for assigned key account leasing relationships, serving as the primary point of contact for partner coordination, issue resolution, and ongoing account support.
• Develop and manage provider and partner communications, including network updates, educational materials, operational notices, and responses to inquiries related to participation, reimbursement, network access, and related processes.
• Coordinate and support audit, credentialing, compliance, and regulatory activities, ensuring timely completion of requests, accurate documentation, and adherence to applicable requirements, including Medicare-related standards.
• Partner with internal and external stakeholders to research and resolve complex provider and partner issues, identify trends and risks, and implement effective solutions that support service excellence and partner satisfaction.
• Maintain operational records, reporting, and tracking mechanisms to monitor account activity, partner requests, compliance obligations, and key performance indicators.
• Identify opportunities to improve processes, enhance the provider experience, strengthen partnership performance, and support the successful growth and administration of leased network relationships.

Network Leasing Team Support

• Assist team members with inquiries and operational activities related to other network leasing, rental partnerships and repricing.
• Provide cross-functional support during periods of increased volume, special projects, or partner implementations.
• Contribute to departmental initiatives aimed at strengthening partner relationships, provider engagement, and operational effectiveness.

Reporting Relationships: As our Network Partnership Specialist, you will report to our Dental Network Partnership Manager who reports to our Head of Network Strategy & Strategic Partnerships.

Location: The primary location for this position is remote.

Travel: 10% Travel is required for this position.

Salary Range

$59,110.00 - $88,660.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools ("AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [e-mail], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [e-mail].

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.