Dental IT Field Technician | Onsite & Remote Support

Darkhorse Tech; Charlotte (NC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Darkhorse Tech in Charlotte, NC, is seeking a remote Field Technician to support dental offices with hardware, software, printers, and network devices. The role combines on-site visits in the Charlotte area with remote assistance.

You will travel to client sites, perform diagnostics, configure PCs and peripherals, and provide end-user training while maintaining excellent customer service and timely ticket updates.

Qualifications

• 1–2 years of tech support experience.
• 1–2 years of customer service experience.
• Bachelor’s degree in IT or CS preferred.
• Must have reliable transportation.

Responsibilities

• Provide excellent customer service via phone, remote, and on-site technical support.
• Walk clients through diagnostic procedures to identify and resolve errors.
• Communicate with vendors to request service, update, and resolve open tickets.
• Adhere to established methods for responding to and documenting support requests.
• Perform maintenance tasks on end user devices.
• Provide ongoing user training and self-fix solutions to clients.
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment.
• Handle technical requests such as password resets, drive mapping, and user account setup.
• Run network lines, punch down cable, and terminate RJ45 connections.
• Provide Saturday coverage as part of an on-call rotation schedule.
• Perform Tier 1 troubleshooting, configuration, and administration pertaining to printers, network and OS.

Skills

Verbal & written communication

Time management

Reliability

Customer service

Problem solving

Independent worker

Reliable transportation

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Windows OS

Microsoft 365 / Office 365

Office 2010+

Apple macOS

Job description

Darkhorse Tech in Charlotte, NC, is seeking a remote Field Technician to support dental offices with hardware, software, printers, and network devices. The role combines on-site visits in the Charlotte area with remote assistance.

You will travel to client sites, perform diagnostics, configure PCs and peripherals, and provide end-user training while maintaining excellent customer service and timely ticket updates.