Dental Front Office Specialist

Heartland Dental LLC; Springfield (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

Paid time off

Job summary

Springfield Dental Care is seeking a Business Assistant to join our front office team in a fast-paced, patient-focused environment. The role emphasizes excellent customer service, coordinating appointments, and clear communication with patients on treatment plans and insurance.

You will work closely with a dedicated team, using Dentrix for scheduling and records while supporting administrative workflows to keep the office efficient and welcoming for every patient.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection expectations.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, and emails with patients and insurers.
• Schedule and confirm appointments for multiple providers.
• Utilize Dentrix for scheduling and records management.
• File insurance claims and follow up on benefits and coverage.
• Post patient payments and manage accounts receivable.
• Discuss treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Fast-paced environment

Customer-centric

Tools

Dentrix

Job description

Springfield Dental Care is seeking a Business Assistant to join our front office team in a fast-paced, patient-focused environment. The role emphasizes excellent customer service, coordinating appointments, and clear communication with patients on treatment plans and insurance.

You will work closely with a dedicated team, using Dentrix for scheduling and records while supporting administrative workflows to keep the office efficient and welcoming for every patient.