Dental Front Office Float

Hill Country Health & Wellness Center; Redding (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Hill Country Health & Wellness Center seeks an experienced Dental Front Office Float to support front desk operations at the Round Mountain and Redding locations. The role handles appointments, patient data, insurance processing, and referrals.

Responsibilities include scheduling, patient registration, payments, and chart audits while coordinating with dental staff and management to meet daily targets and care standards.

Qualifications

• Must have a high school diploma or equivalent, plus some college coursework and two years related experience.
• Familiar with dental procedures, terminology, and regulations.
• CPR certificate preferred; CA driver license required.
• Proficient with Windows and Microsoft Office; Centricity or dental software experience a plus.

Responsibilities

• Coordinate dental front office operations at Round Mountain and or Redding locations.
• Schedule and confirm appointments; register patients and verify insurance data.
• Process referrals and coordinate with external providers as needed.
• Manage payments and balance cash drawer; maintain chart audits and patient records.
• Support front office team; attend weekly staff meetings and contribute to process improvements.

Skills

Language ability

Math ability

Reasoning ability

Communication

Education

High school diploma or equivalent with some college coursework; 2 years related experience

Tools

Centricity

Job description

Job Details: Level: Experienced, Job Location: Redding - Redding, CA 96002, Position Type: Full Time, Salary Range: $22.00 - $24.00 Hourly, Job Shift: Day, Job Category: Health Care, Job Title: Dental Front Office Float

Department: Dental

FLSA Status: Non-Exempt

Reports To: Dental Front Office Manager

Hours: Tuesday-Friday 7:30am to 6:00pm

Location: Redding and Round Mountain

POSITION SUMMARY

Under general supervision, responsible for coordinating dental front office operations at the Round Mountain and/or Redding locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned which may become essential to the position.

• Responsible for opening and closing procedures each day:
  • Open and close the cash drawer daily.
  • Re-evaluate schedules based on patients.
  • Pick up any pending messages and handle them appropriately.
• Perform any necessary daily tasks involved in coordinating dental front dental office.
• Schedule and confirm appointments.
• Confirm patient information is current and accurate, including insurance information.
• Coordinate and process patient referrals based on treatment plans. Coordinate care with outside agencies such as group homes, specialists, etc.
• Assure patients have all necessary appointments. Register patients when needed.
• Coordinate the recall system by making follow up phone calls and sending checkup reminder cards.
• Coordinate dental lab shipments.
• Take payments and balance cash register at the end of the day.
• Register patients into the computer system.
• Conduct chart auditing prior to patient visit.
• Provide back office dental team support according to Dental Assistant protocol.
• Attend weekly staff and team meetings.
• Coordinate quality improvement efforts for dental front office.
• Assist management with planning and implementing strategic goals as requested.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has minimal supervisory responsibilities, including coordinating staffing needs and providing necessary feedback to the dental clinic manager.

BEHAVIORAL STANDARDS

• Adhere to Policies and Procedures.
• Participate in team systems.
• Perform duties ethically.
• Maintain client confidentiality.
• Demonstrate ability to re-prioritize duties as needs arise.
• Use time efficiently.
• Be responsible for internal/external client satisfaction.
• Display flexibility in accepting, changing, and carrying out assignments.
• Maintain a neat, clean, and safe work environment throughout facility.
• Ability to communicate with team members effectively and professionally.
• Perform job duties in a quality manner.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Must have a high school diploma or equivalent, plus some college coursework, and two years related experience and/or training; or equivalent combination of education and experience. Must have some working knowledge and understanding of associated dental procedures, terminology and techniques. Must have knowledge of related federal, state and institutional regulations.

Certificates and Licenses

CPR certificate preferred, current CA drivers license required.

Language Ability

Must have intermediate level language skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before individuals, groups or employees of organization.

Math Ability

Must have basic math skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

Reasoning Ability

Must have intermediate level reasoning skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have basic working knowledge of Windows operating systems and Microsoft Office Suite - Word, Excel, and Outlook. Must be familiar with medical management software; Centricity a plus but not required.

Equipment Skills

Must be familiar with basic office equipment such as multiple phone lines, fax machines, photocopier machines. Must have familiarity with dental related equipment.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The work environment is an indoor business and dental office environment. The noise level in the work environment is usually moderate with normal dental equipment noises and business office noises, computers, printers and phones. While performing the duties of this job, employees may occasionally work near moving mechanical parts, be exposed to fumes or airborne particles.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear; frequently required to stand, sit and walk, use hands to finger, handle or feel, and reach with hands and arms. Employees are occasionally required to stoop, kneel or crouch, and smell. Employees will frequently lift and/or move up to 10 pounds. Employees must utilize close vision, color vision, peripheral vision, depth perception and ability to adjust focus.