Dental Front Office Assistant

Heartland Dental LLC; Gilbert (AZ); Sur place; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement savings plans

Six paid holidays

PTO

Résumé du poste

Heartland Dental LLC, a brand-new Germann Crossing Dental Care office in Gilbert, AZ, seeks a Business Assistant to join our team. The role supports front office operations, patient interactions, insurance processing, and coordination with providers.

You will schedule, verify benefits, post payments, and help implement Heartland Dental systems to optimize office potential. Strong communication and HIPAA compliance are essential.

Qualifications

• 1+ years of experience working in a dental front desk role.
• 1+ years of experience with insurance billing and accounts receivable preferred.
• Dentrix or other dental software experience.
• Willingness to learn and be creative.
• Experience in fast-paced, customer-centric environments.
• Excellent communication and organizational skills.
• HIPAA training and data safeguards awareness.

Responsabilités

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, email, and communications with patients/insurers.
• Schedule and confirm appointments for multiple providers using Dentrix.
• Process insurance claims and follow up on outstanding claims; verify benefits and coverage.
• Post patient payments and manage accounts receivable; discuss treatment plan fees and options.
• Collaborate with providers and team to implement Heartland Dental systems to optimize office performance.

Connaissances

Dental front desk

Insurance billing

PHI/HIPAA

Dental software

Outils

Dentrix software

Description du poste

Dental Front Office Assistant/Business Assistant

Germann Crossing Dental Care, a brand new office opening in Gilbert, is looking for a Business Assistant to join our team.

Schedule: Monday-Friday with one early day (6:45am-4:00pm) and one late day (9:45am-7:00pm) per week

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the officeto create a great first impression of our team
• Managefront office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential
  

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paidholidays,and PTO (paid time off)
• Front loaded educationand training, providing youtheopportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

About Germann Crossing Dental Care

Germann Crossing Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join ateam that thrives on collaboration, communication and community
• This is a brand new office opening up; be part of establishing this office's reputation and personality in the Gilbert community
• Our office will be located near the intersection of East Germann Road and South Val Vista Drive near the Safeway and Handel's Homemade Ice Cream
• If you are a coffee lover, this is also a Dutch Bros Coffee shop located conveniently across the street

What our team is looking for:

• 1+ years of experience working in a dental, medical, or optical front desk role
• 1+ years of experience with insurance billing and accounts receivable is preferred
• Dentrix or other dental software experience
• Willingness to learn and creativity
• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person)periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiencesto the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.