Dental Front Office

Affordable Care, LLC; Kinston (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Training provided

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Paid vacation

PTO benefits

Job summary

Affordable Dentures & Implants in North Carolina is seeking a Dental Front Desk Coordinator to deliver outstanding patient service and keep the front office running smoothly. As the first contact, you will welcome patients, schedule appointments, process payments, verify insurance with CareCredit, and support the dental team.

This role offers comprehensive training, competitive pay, and opportunities for career growth in a supportive, team-oriented practice.

Qualifications

• 2+ years of dental front office or dental receptionist experience required.
• Experience scheduling patients in a dental practice.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing the full dental insurance process, including verification, claim follow-up, and patient communication.
• Excellent customer service and communication skills.

Responsibilities

• Welcome patients with professionalism and compassion, creating a strong first impression.
• Check patients in and out, maintaining efficient patient flow.
• Schedule, confirm, and coordinate appointments.
• Answer calls and respond to inquiries regarding treatment, scheduling, pricing, financing, and policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claims information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies; prepare reports and paperwork.
• Maintain a clean, welcoming reception area; assist clinical team as needed.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Tools

Dentrix

CareCredit

Job description

Join Affordable Dentures & Implants and Help Create Healthy, Confident Smiles!

Are you an experienced Dental Front Office Professional who enjoys helping patients and thrives in a fast-paced dental practice? Affordable Dentures & Implants is seeking a friendly, organized, and customer-focused Dental Front Desk Coordinator to be the first point of contact for our patients.

In this role, you'll play a vital part in creating an exceptional patient experience while supporting a team dedicated to transforming lives through high-quality tooth replacement solutions. If you have a passion for patient care, excellent communication skills, and experience working in a dental office, we'd love to meet you!

Why Join Us?

• Competitive compensation
• Career growth and advancement opportunities
• Supportive, team-oriented work environment
• Make a meaningful impact on patients' lives every day
• Work alongside experienced dentists and dental professionals
• Comprehensive new hire training and onboarding provided

What You'll Do

As our Dental Front Desk Coordinator, you will be responsible for delivering outstanding customer service while ensuring the daily operations of the front office run efficiently.

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Qualifications

• 2+ years of dental front office or dental receptionist experience required
• Previous experience scheduling patients in a dental practice
• Knowledge of dental terminology, treatment planning, and patient scheduling
• Experience managing the full dental insurance process, including insurance verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced dental office
• Positive attitude with a team-first mindset
• Chairside assisting or oral surgery experience is a plus but not required

We're Looking For Someone Who Is:

• Friendly, professional, and compassionate
• Detail-oriented and highly organized
• Comfortable managing multiple priorities
• Dependable, motivated, and eager to grow within a successful dental practice

We care about our employees and understand the hard work that goes into providing the best-in-class patient care. You will be provided the training needed to provide you with the support you need to do your job well. Additional benefits include, group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options.

About Affordable Care
Founded in 1975, today Affordable Care, LLC is America’s largest dental support organization (DSO) focused on tooth replacement services, serving more than 360 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers.From the Affordable Care Support Center, located in North Carolina’s Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients (visit affordablecare.com ).