Dental Front Office

Heartland Dental LLC; Decatur (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Paid holidays

PTO

Job summary

Long Creek Dental Care in Decatur, IL is seeking a friendly Business Assistant to join our team. You’ll be the first point of contact for patients, handling scheduling, calls, insurance verification, and front office support to help the office run smoothly. We value strong communication, a professional, welcoming demeanor, and a commitment to exceptional patient experiences.

If you thrive in a fast-paced, team-oriented environment, we’d love to meet you. Schedule: Monday–Friday, 7:45 a.m.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Must protect PHI and maintain data safeguards with HIPAA training.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties: phones, mail, email, and insurance communications.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• Process insurance claims and follow up on outstanding claims.
• Post payments and manage accounts receivable.
• Explain treatment plan fees and payment options.

Skills

Customer service

Communication skills

Organizational skills

Tools

Dentrix

Job description

Long Creek Dental Care is looking for a friendly, outgoing Business Assistant to join our team! We are seeking a positive, customer-focused individual who enjoys building relationships and creating exceptional patient experiences.

The ideal candidate will have strong communication skills, a professional and welcoming demeanor, and a passion for helping others. In this role, you'll be the first point of contact for our patients, assisting with scheduling, phone calls, insurance verification, and front office support while helping our office run smoothly. If you thrive in a fast-paced environment, enjoy working with a team, and are committed to providing outstanding customer service, we'd love to meet you!

Schedule Availability Needed

Monday - Friday 7:45 a.m. - 5 p.m.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the officeto create a great first impression of our team
• Managefront office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paidholidays,and PTO (paid time off)
• Front loaded educationand training, providing youtheopportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+years of experiencein a dental or medical setting
• 1+years of experiencewith insurance billing and accountsreceivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times