Dental Front Office

Heartland Dental; Davenport (FL); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plans

Six paid holidays

PTO

Résumé du poste

Heartland Dental’s Davenport, FL office is seeking a Business Assistant to greet patients, manage front desk duties, and support daily office operations. The role requires dental front office experience and preferred bilingual English/Spanish communication, with duties spanning scheduling, insurance follow-up, and payment processing.

The position emphasizes teamwork, patient-first service, and opportunities to grow within a stable, nationwide network.

Qualifications

• Dental front office experience is REQUIRED.
• Bilingual English/Spanish preferred.
• Experience in fast-paced, customer-centric environment is beneficial.

Responsabilités

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, emails, and communication with patients/insurers.
• Use Dentrix for scheduling and records management.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on payments and verification of benefits.
• Post insurance and patient payments; process accounts receivable.
• Explain treatment plan fees and payment options to patients.
• Collaborate with providers to implement Heartland Dental systems.

Connaissances

Dental front office

Customer service

Bilingual

Outils

Dentrix

Description du poste

Business Assistant - Davenport, FL

Monday-Friday schedule. No Weekends! Dental front office experience is REQUIRED. Bilingual (English/Spanish) preferred.

Dental Care at Champions Crossing is looking for a Business Assistant to join our team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paidholidays,and PTO (paid time off)
• Front loaded educationand training, providing youtheopportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

About Dental Care at Champions Crossing

Dental Care at Champions Crossing, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 12 person team that thrives on collaboration, communication, and community
• Dental Care at Champions Crossing is conveniently located on Champions Dr in Davenport

Join an energetic, connected team that feels like family, where everyone works together in a welcoming, goal-oriented environment focused on growing and succeeding together.

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+years of experience in a dental or medical setting
• 1+years of experience with insurance billing and accountsreceivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiencesto the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.