Dental Clinic Field Supervisor

360care; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

360care is seeking a field operations supervisor to assist management with clinical operations, training, and liaison duties across multiple markets. You will recruit, onboard and train field assistants, ensure consistent coaching, and manage payroll, schedules, and facilities support.

Strong communication, supervisory experience, and dental software proficiency are essential. This role requires up to 2.5 hours travel radius, remote work readiness with reliable internet, and strict HIPAA/PHI

Qualifications

• Associate or Bachelor’s Degree in a related field is preferred.
• Minimum 4-years dental practice environment experience.
• State Dental Assistant and/or dental x-ray credentials.
• Hep B Vaccination preferred.
• Minimum 3 years supervisory experience.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated to set the pace of the team.
• Excellent customer service skills.
• Ability to solve problems independently and/or as a team.
• Work alongside team members.
• Experience in dental PM software, Excel, Word, PowerPoint, Outlook, and SharePoint preferred.
• Anticipate needs in a proactive manner in an effort to increase satisfaction.
• Take ownership of job responsibilities by initiating prompt and appropriate follow-up and/or action to solve problems.

Responsibilities

• Recruit, interview, on-board, and train field assistants.
• Ensure consistency in all training and coaching provided to the field assistants.
• Provides feedback to the employee and manager for coaching and performance reviews.
• Ensure field employees have appropriate tools, systems, and supplies with a good understanding knowledge of function.
• Approve payroll and expense reports for the field staff.
• Manage the clinic schedule and assist with coverage and reschedules as needed.
• Conduct weekly audits of staff end-of-visit reports and provide feedback to the employee and manager.
• Conduct quarterly observations for training and continued education with the field staff.
• Responsible for overall success of clinic visits and number of patients seen vs scheduled.
• Maintain supply order for region.
• Assist field with daily challenges involving equipment or customers concerns.
• Manage broken equipment and repairs for the region.
• Attend and work with new providers on first visits as required.
• Proactively evaluate operational results and make suggestions for improvement.
• Attend first visits to new facilities as required.
• Assist with facility and provider concerns regarding field service.
• Responsible for enforcing policies and procedures as well as streamlining effective processes across multiple markets and practices.
• Provide constructive feedback to management on a consistent basis.
• Ensure compliance and industry standards of HIPAA.
• Monitor systems and process for appropriate access, use and disclosure of, requests for, and protection of PHI.
• Communicate and follow up with team for compliance and performance related changes and issues.
• Must have the ability to train and work hands-on in all aspects of the field operations to assist in daily operations.
• Monitor scheduling of providers, dental assistants, and administrative staff for multiple locations.
• Stay up to date with EMR functionality and processes.
• Assist with implementation process on policy changes and improvements made by Corporation to maintain standardization.
• Emphasize customer service in all aspects of operations.
• Actively support and comply with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintain confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
• React positively to change and perform other duties as assigned.
• Must be willing to travel 100% up to a 2.5 hour travel radius or more.

Skills

Interpersonal communication

Oral communication

Written communication

Customer service

Problem solving

Detail oriented

Teamwork

Self-motivation

Training

Education

Associate or Bachelor’s Degree in a related field

State Dental Assistant and/or dental x-ray credentials

Tools

Dental PM software

Excel

Word

PowerPoint

Outlook

SharePoint

Job description

Overview

This position is responsible for assisting management with clinical operations in the field. They will help with recruiting, supervise new hire training, and act as a liaison between the assistants in the field, Branch Managers and Field Operations Manager. Works collaboratively with all departments to achieve the coordination of high-quality care.

Responsibilities

• Recruit, interview, on-board, and train field assistants.
• Ensure consistency in all training and coaching provided to the field assistants.
• Provides feedback to the employee and manager for coaching and performance reviews.
• Ensure field employees have appropriate tools, systems, and supplies with a good understanding knowledge of function.
• Approve payroll and expense reports for the field staff.
• Manage the clinic schedule and assist with coverage and reschedules as needed.
• Conduct weekly audits of staff end-of-visit reports and provide feedback to the employee and manager.
• Conduct quarterly observations for training and continued education with the field staff.
• Responsible for overall success of clinic visits and number of patients seen vs scheduled.
• Maintain supply order for region.
• Assist field with daily challenges involving equipment or customers concerns.
• Manage broken equipment and repairs for the region.
• Attend and work with new providers on first visits as required.
• Proactively evaluate operational results and make suggestions for improvement.
• Attend first visits to new facilities as required.
• Assist with facility and provider concerns regarding field service.
• Responsible for enforcing policies and procedures as well as streamlining effective processes across multiple markets and practices.
• Provide constructive feedback to management on a consistent basis.
• Ensure compliance and industry standards of HIPAA.
• Monitor systems and process for appropriate access, use and disclosure of, requests for, and protection of PHI. Ensure daily operations and actual practice conform to regulatory requirements.
• Communicate and follow up with team for compliance and performance related changes and issues.
• Must have the ability to train and work hands-on in all aspects of the field operations to assist in daily operations.
• Monitor scheduling of providers, dental assistants, and administrative staff for multiple locations.
• Stay up to date with EMR functionality and processes.
• Assist with implementation process on policy changes and improvements made by Corporation to maintain standardization.
• Emphasize customer service in all aspects of operations.
• Actively support and comply with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintain confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
• React positively to change and perform other duties as assigned.
• Must be willing to travel 100% up to a 2.5 hour travel radius or more.

Qualifications

• Associate or Bachelor’s Degree in a related field preferred.
• Minimum 4-years dental practice environment experience.
• State Dental Assistant and/or dental x-ray credentials
• Hep B Vaccination preferred.
• Minimum 3 years supervisory experience.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated to set the pace of the team.
• Excellent customer service skills.
• Ability to solve problems independently and/or as a team.
• Work alongside team members.
• Experience in dental PM software, Excel, Word, PowerPoint, Outlook, and SharePoint preferred.
• Anticipate needs in a proactive manner in an effort to increase satisfaction.
• Take ownership of job responsibilities by initiating prompt and appropriate follow-up and/or action to solve problems.

Physical Demands:

Requires a full range of body motion including manual and finger dexterity and hand-eye coordination. Requires standing, walking, pushing and stooping on a periodic basis. Frequent lifting, pulling and pushing requirements vary depending upon specialty division hired for. (Dental: 60 pounds or more.) Must be able to push patients in wheelchair. Requires corrected vision and hearing to a normal range. Requires working under stressful conditions or working irregular hours. Requires some exposure to communicable diseases or body fluids.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.