Dental Assistant

Sonrava Health; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

DentalWorks in Memphis seeks a Dental Assistant who prioritizes patient care and delivers an exceptional chair-side experience. You will assist doctors, educate patients and help maintain smooth clinic flow.

You will take radiographs, prepare the operatory, ensure sterile equipment and uphold HIPAA/OSHA guidelines while collaborating with the front office and lab staff to support efficient patient care.

Qualifications

• High school diploma or equivalent required.
• Current radiography certification required.
• Dental assistant certification, as required by state.
• CPR certification preferred.
• Nitrous oxide/oxygen analgesia certification preferred.
• Maintain annual OSHA, HIPAA and Infection Control training.

Responsibilities

• Provide exceptional customer service with chair-side manner, making the patient the priority.
• Assist the doctor and hygienist with procedures and anticipate needs.
• Take, develop and mount radiographs with accuracy.
• Review patient charts, log health history during exams.
• Prepare and sterilize equipment and operatory per procedures.
• Maintain patient confidentiality and HIPAA compliance.
• Support scheduling and lab tracking to ensure timely workflow.
• Follow safety policies and BBP OSHA regulations.

Skills

Patient contact

Customer service

Professionalism

Interpersonal skills

Organization

Multitasking

Computer proficiency

Education

High school diploma

Radiography certification

Dental assistant certification

CPR certification

Nitrous oxide certification

OSHA/HIPAA training

Job description

Overview

As a Dental Assistant at DentalWorks, patient care is your #1 priority and focus. Your ability to value and improve the patient experience will play a major role in the delivery of extraordinary dental care. Dental Assistants are a critical part of our mission because they not only support the patient, but they also provide the doctor with valuable assistance on patient procedures. The Dental Assistant has direct responsibility for the patient's excellent experience while \"in the chair,\" and patient retention overall. You are unique, and so are we-It's time you worked with an organization that appreciates you, challenges you, and helps your professional growth with a team of people dedicated to quality, patient care, and leading the industry with innovation. We are searching for talented people who want to provide excellent customer service for the patient, provide precise support to the doctor, and possess an amiable chair-side manner.

Responsibilities

Essential Functions:

• Provide exceptional customer service, with excellent chair-side manner, by making the patient the#1 priority.
• Be present, engaged and ready to work at all assigned shift times.
• Take direction from the doctor and/or hygienist(s), assist them with all dental procedures, and anticipate their needs.
• Take, develop and mount accurate, high-quality radiographs.
• Review patient charts prior to doctor arrival, log appropriate patient data and health history during the exam and treatment, as well as transcribe the doctor's notes.
• Clean, sterilize and prepare the equipment and operatory, per the organization's procedures and guidelines, prior to a patient's appointment.
• Perform efficient and accurate procedures to help maintain the schedule and patient flow.
• Educate the patients and address their questions and/or concerns.
• Demonstrate good teamwork to deliver an extraordinary experience for every patient.
• Partner with the doctors, hygienists, Operations Leaders and support staff to maintain excellent patient service and integrity within the organization.
• Assist the front office staff in scheduling patients' follow up visits, as well as tracking the incoming and outgoing lab cases, to ensure quality and timely products.
• When assigned by the Operations Leader, monitor the level of dental supplies and order using approved formulary.
• Promote and market DentalWorks supported practices services and retail products.
• Complete checklists as assigned and participate in daily huddles to ensure that every single day flows smoothly.
• Maintain patient confidentiality through HIPAA compliance.
• Follow the organization's safety policies and procedures through OSHA compliance and BBP (Blood-borne Pathogens) federal regulations.
• Complete all Learning Management System requirements.

Qualifications

Education/Certification:

• Minimum of high school diploma or equivalent required
• Current radiography certification required
• Dental Assistant certification, as required by state, or ability to become certified
• Current certification in Cardiopulmonary Resuscitation (CPR) preferred
• Current certification to monitor Nitrous Oxide/Oxygen Analgesia preferred
• Maintain annual OSHA, HIPAA and Infection Control training

Skills and Abilities:

• Experience in a professional environment with direct patient contact preferred
• Excellent positive attitude and customer service skills
• Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills
• Possess exceptional interpersonal and relationship building skills, including conflict resolution skills
• Strong organization, planning and analytical skills
• Ability to multi-task and remain calm in a rapidly changing environment
• Computer proficiency and the ability to learn new programs as required

Work Environment and Conditions:

• Overtime required as approved by Operations Leader
• Travel as needed for training and to perform job functions
• Safety procedures and personal protective equipment required to minimize the risks from radiographs and blood-borne pathogens
• Potential of prolonged sitting and standing