Position Summary:
We are seeking a dedicated, self-motivated Registered Dental Assistant to join our San Jose Clinic Dental Team at our Midtown Clinic. The ideal candidate is a reliable, detail-oriented professional who works well independently and collaboratively, maintains a polished and professional appearance, and consistently represents the clinic in alignment with our mission, values, and standards. This individual will contribute to efficient care delivery through a combination of clinical support, administrative responsibilities, patient education, and strong interdepartmental communication.
Description
Position Summary:
We are seeking a dedicated, self-motivated Registered Dental Assistant to join our San Jose Clinic Dental Team at our Midtown Clinic. The ideal candidate is a reliable, detail-oriented professional who works well independently and collaboratively, maintains a polished and professional appearance, and consistently represents the clinic in alignment with our mission, values, and standards. This individual will contribute to efficient care delivery through a combination of clinical support, administrative responsibilities, patient education, and strong interdepartmental communication.
Duties & Responsibilities
- Consistently maintain a professional appearance and demeanor that reflects the organization's mission, values, and cultural diversity initiatives.
- Demonstrate excellent customer service and communication skills in all patient and team interactions.
- Protect patient confidentiality and handle all information in accordance with HIPAA regulations.
- Promote a respectful, inclusive, and team-oriented work environment.
- Provide chair-side assistance to dentists & hygienists during procedures, complex treatments, and special tests.
- Prepare operatories for daily patient care by cleaning, sanitizing, and performing basic equipment maintenance.
- Sterilize instruments, prepare dental trays, and ensure adequate supply levels, including distilled water preparation.
- Maintain a clean, organized, and well-equipped clinical environment.
- Record patient medical and dental histories, take and chart vital signs, obtain radiographs, and secure necessary consent forms before treatment.
- Assist with emergency measures for adverse patient events during treatment.
- Reinforce post-treatment care instructions and help explain treatment plans, including patient financial responsibilities.
- Monitor and manage the return of prosthodontic appliances from the lab to ensure timely availability for patient appointments.
- Ensure all clinical documentation is complete and accurately entered into the Electronic Health Record (EHR) and practice management system.
- Understand and adhere to OSHA, HIPAA, and all applicable federal, state, and institutional safety and privacy standards.
- Register and check in patients for appointments in accordance with training and established procedures.
- Verify completion of necessary forms and documentation, providing clear explanation as needed.
- Perform scheduling duties, including appointment creation, confirmation calls & texts, waitlist management, and scheduling future appointments.
- Update and maintain patient account details and eligibility information in the EHR system.
- Accurately process patient payments, reconcile daily cash drawers, and enter payment details into the system.
- Provide professional, courteous support via phone, email, and in-person interactions.
- Triage calls, respond to patient concerns, and route calls appropriately for clinical or emergency needs.
- Manage dental referrals to specialty services, documenting all related actions in the EHR.
- Collaborate as an active member of the Dental Team across Fort Bend and Midtown locations.
- Work with other departments to ensure coordination of care and shared responsibilities.
- Attend team meetings and support departmental and organizational goals.
- Advocate for patients and serve as a liaison across departments to promote access and satisfaction.
- Uphold all clinic policies, procedures, quality assurance, infection control, and safety standards.
- Perform additional related duties as assigned in support of clinic operations and patient care.
- epare operatories for daily patient care by cleaning, sanitizing, and performing basic equipment maintenance.
- Sterilize instruments, prepare dental trays, and ensure adequate supply levels, including distilled water preparation.
- Maintain a clean, organized, and well-equipped clinical environment.
- Record patient medical and dental histories, take and chart vital signs, obtain radiographs, and secure necessary consent forms before treatment.
- Assist with emergency measures for adverse patient events during treatment.
- Reinforce post-treatment care instructions and help explain treatment plans, including patient financial responsibilities.
- Monitor and manage the return of prosthodontic appliances from the lab to ensure timely availability for patient appointments.
- Ensure all clinical documentation is complete and accurately entered into the Electronic Health Record (EHR) and practice management system.
- Understand and adhere to OSHA, HIPAA, and all applicable federal, state, and institutional safety and privacy standards.
- Register and check in patients for appointments in accordance with training and established procedures.
- Verify completion of necessary forms and documentation, providing clear explanation as needed.
- Perform scheduling duties, including appointment creation, confirmation calls & texts, waitlist management, and scheduling future appointments.
- Update and maintain patient account details and eligibility information in the EHR system.
- Accurately process patient payments, reconcile daily cash drawers, and enter payment details into the system.
- Provide professional, courteous support via phone, email, and in-person interactions.
- Triage calls, respond to patient concerns, and route calls appropriately for clinical or emergency needs.
- Manage dental referrals to specialty services, documenting all related actions in the EHR.
- Collaborate as an active member of the Dental Team across Fort Bend and Midtown locations.
- Work with other departments to ensure coordination of care and shared responsibilities.
- Attend team meetings and support departmental and organizational goals.
- Advocate for patients and serve as a liaison across departments to promote access and satisfaction.
- Uphold all clinic policies, procedures, quality assurance, infection control, and safety standards.
- Perform additional related duties as assigned in support of clinic operations and patient care.
Requirements
QUALIFICATIONS, EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent
- Graduate of an accredited Dental Assistant program
- Registered with the Texas Board of Dental Examiners to perform radiographs
- Must have a minimum of 1 years experience in chair side and 4 handed dentistry, including records management and sterilization.
- Hold and maintain current CPR-BLS certification.
- Possesses excellent knowledge of general dentistry procedures.
- Ability to operate computer, copier, and fax machine.
- Experience with Microsoft Office and practice management system software applications.
- Knowledge of standard office policies and procedures.
- Knowledge of insurance and eligibility requirements.
- Can demonstrate effective verbal and written communication skills.
- Can demonstrate effective customer relation skills, working with diverse populations, often in stressful fast paced environments.
- Can demonstrate organizational skills, multi-tasking, and effective use of time.
- Ability to work independently and use good judgment in work prioritization
- Ability to complete difficult/complex tasks.
- Ability to follow oral and written instructions.
- Ability to communicate with dental terminology in English and Spanish required.
Physical Requirements
- Ability to sit, stand, bend and stoop for (long) periods of time.
- Ability to exert up to 50 pounds of force occasionally/frequently.
- Ability to work in a stressful environment.
- Ability to respond to emergency/crisis situations.
- Exposure to noise.
- Exposure to blood and/or body fluids.