Dental Assistant

DENTALWORKS; Durham (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

DentalWorks is seeking a dedicated Dental Assistant to support doctors and hygienists with chair-side procedures, radiographs, and patient care. You will prepare operatory, maintain sterilization protocols, and help manage patient flow throughout the day.

Ideal candidates have radiography certification, a high school diploma, and excellent customer service skills. Prior dental assisting experience and OSHA/HIPAA training are valued as you contribute to a patient-centered practice.

Qualifications

• High school diploma or equivalent required.
• Current radiography certification required.
• Dental Assistant certification as required by state, or ability to become certified.
• CPR certification preferred.
• Nitrous oxide/oxygen analgesia certification preferred.
• Annual OSHA and HIPAA training required.
• Coronal Polishing certification preferred.
• 2+ years of dental assistant experience preferred.

Responsibilities

• Provide exceptional customer service with a chair-side manner, making the patient the priority.
• Be present, engaged and ready for all assigned shifts.
• Assist doctor and hygienist with procedures and anticipate needs.
• Take, develop and mount radiographs of high quality.
• Review charts, document health history, and transcribe notes.
• Sterilize and prepare equipment and operatory per procedures.
• Maintain schedule and patient flow efficiently.
• Educate patients and address questions or concerns.
• Demonstrate teamwork to ensure a great patient experience.
• Collaborate with doctors, hygienists and staff to sustain service quality.

Skills

Chair-side Manner

Customer Service

HIPAA Compliance

Team Player

Education

High School Diploma

Radiography Certification

Dental Assistant Certification (state)

CPR Certification

Nitrous Oxide Analgesia Certification

Coronal Polishing Certified

2+ Years Experience

OSHA HIPAA Training

Job description

Overview

As a Dental Assistant at DentalWorks, patient care is your #1 priority and focus. Your ability to value and improve the patient experience will play a major role in the delivery of extraordinary dental care. Dental Assistants are a critical part of our mission because they not only support the patient, but they also provide the doctor with valuable assistance on patient procedures. The Dental Assistant has direct responsibility for the patient’s excellent experience while "in the chair", and patient retention overall. You are unique, and so are we—it’s time you worked with an organization that appreciates you, challenges you, and helps your professional growth with a team of people dedicated to quality, patient care, and leading the industry with innovation. We are searching for talented people who want to provide excellent customer service for the patient, provide precise support to the doctor, and possess an amiable chair-side manner. Flexibility, analytical skills, collaboration, and follow-up are all needed in our dynamic state-of-the-art practice environment. So how about it? Are you passionate about an opportunity like this?

Responsibilities

Essential Functions:

• Provide exceptional customer service, with excellent chair-side manner, by making the patient the#1 priority.
• Be present, engaged and ready to work at all assigned shift times.
• Take direction from the doctor and/or hygienist(s), assist them with all dental procedures, and anticipate their needs.
• Take, develop and mount accurate, high-quality radiographs.
• Review patient charts prior to doctor arrival, log appropriate patient data and health history during the exam and treatment, as well as transcribe the doctor’s notes.
• Clean, sterilize and prepare the equipment and operatory, per the organization’s procedures and guidelines, prior to a patient’s appointment.
• Perform efficient and accurate procedures to help maintain the schedule and patient flow.
• Educate the patients and address their questions and/or concerns.
• Demonstrate good teamwork to deliver an extraordinary experience for every patient.
• Partner with the doctors, hygienists, Operations Leaders and support staff to maintain excellent patient service and integrity within the organization.
• Assist the front office staff in scheduling patients’ follow up visits, as well as tracking the incoming and outgoing lab cases, to ensure quality and timely products.
• When assigned by the Operations Leader, monitor the level of dental supplies and order using approved formulary.
• Promote and market DentalWorks supported practices services and retail products.
• Complete checklists as assigned and participate in daily huddles to ensure that every single day flows smoothly.
• Maintain patient confidentiality through HIPAA compliance.
• Follow the organization’s safety policies and procedures through OSHA compliance and BBP (Blood-borne Pathogens) federal regulations.
• Complete all Learning Management System requirements.

Qualifications

Education/Certification:

• Minimum of high school diploma or equivalent required
• Current radiography certification required
• Dental Assistant certification, as required by state, or ability to become certified
• Current certification in Cardiopulmonary Resuscitation (CPR) preferred
• Current certification to monitor Nitrous Oxide/Oxygen Analgesia preferred
• Maintain annual OSHA, HIPAA and Infection Control training
• 2 years + of experience preferred
• Coronal Polishing Certified preferred

Skills and Abilities:

• Experience in a professional environment with direct patient contact preferred
• Excellent positive attitude and customer service skills
• Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills
• Possess exceptional interpersonal and relationship building skills, including conflict resolution skills
• Strong organization, planning and analytical skills
• Ability to multi-task and remain calm in a rapidly changing environment
• Computer proficiency and the ability to learn new programs as required

Work Environment and Conditions:

• Overtime required as approved by Operations Leader
• Travel as needed for training and to perform job functions
• Safety procedures and personal protective equipment required to minimize the risks from radiographs and blood-borne pathogens
• Potential of prolonged sitting and standing