Denny's - RESTAURANT MANAGER

Efficientapply; Eloy (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Denny's is seeking a dedicated General Manager to lead the daily operations of a Denny's unit, ensuring service quality, food safety, and profitability. You will drive the Service Profit Chain, develop the team, and uphold brand standards while complying with policies and regulations.

Responsibilities include recruiting and training staff, monitoring staffing levels, delivering exceptional guest experiences, and using performance data to optimize sales and costs.

Qualifications

• Recruits, selects, trains, develops, and evaluates restaurant employees.
• Monitors staffing levels to ensure sufficient development and talent.
• Ensures training on workstations is implemented and followed.
• Identifies and develops internal candidates for management positions.
• Acts to ensure Service Profit Chain and brand standards are executed.

Responsibilities

• Manages daily activities to achieve excellence in restaurant operational performance.
• Provides an exceptional guest experience by ensuring proper training and accountability.
• Reviews and improves practices to enhance guest experience and resolve concerns.
• Maintains brand image of cleanliness, maintenance, and service.

Job description

Responsible for managing the overall operations of a Denny's unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.

Job Requirements

KEY DUTIES/RESPONSIBILITIES:

Internal Service:

• Recruits, selects, trains, develops, and evaluates restaurant employees.
• Monitors staffing levels to ensure sufficient development and talent;
• Ensures systems for training employees on workstations are fully implemented and adhered to by management and crew;
• Identifies and develops internal candidates for management and Team Leader positions.
• Works with restaurant management team to ensure all facets of "My Promise to You" and the Service Profit Chain are executed; creates a restaurant environment that is "employee friendly," fun, clean and safe;
• Takes accountability for motivating and inspiring employees to achieve high performance; t
• Treats all employees with respect and dignity; and regularly recognizes and rewards employees.
• Understands and utilizes Denny's systems, processes, and tools; and complies with all state and federal labor laws and regulations.

External Service:

• Manages daily activities to achieve excellence in restaurant operational performance.
• Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with Denny's systems, procedures, and food safety requirements.
• Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner and ensures positive resolution.
• Ensures management team and crew understands and operates all systems correctly.
• Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service.

Sales & Profits:

• Utilizes management information tools to analyze restaurant operational and financial performance each Period, including the I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed.
• Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business.
• Considers cost/benefit impact of financial decisions and works to protect the Denny's brand. Monitors costs and adherence to budget and restaurant goals.

SELECTION SKILLS/QUALITIES:

Fostering the Culture:

• Demonstrates a passion for the business and pride in Denny's; ability to manage professionally with integrity, honesty, and trust that promotes the Denny's culture and values; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and crew.
• Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; and effectively manages conflict.

Training/Coaching/Development:

• Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and foster development for promotion to the next level; and demonstrates patience and commitment toward development of employees.
• Values effective job performance and ensures restaurant team receives recognition and expression of gratitude.
• Understands the importance of feedback and provides employees with quality and timely performance feedback and reviews.

Guest Focus:

• Is passionate about providing a high-quality guest experience that is evident to our guests.
• Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests' expectations.
• Demonstrates guest service techniques and ability to manage in a fast-paced environment.

Food Quality/Safety:

• Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness; and is dedicated to consistently serving great food to guests and conveys importance to restaurant team.
• Demonstrates ability to utilize systems and perform duties within established structure.

Business Management:

• Is willing and able to adjust to multiple