Denny's - GENERAL MANAGER

Giants Baseball & Softball Camps; Sunnyside (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

Giants Baseball & Softball Camps in Sunnyside, Washington, is looking for a General Manager to lead restaurant operations including staffing, sales growth, and ensuring exceptional guest experiences. The successful candidate will have a strong commitment to the Denny’s Guiding Principles and be responsible for creating a respectful environment for both guests and employees.

Qualifications include a minimum of 3 years in restaurant management and required Food Safety Manager certification. This role involves making timely operational decisions and managing financial performance.

Qualifications

• Minimum of 3 years in restaurant management; additional experience preferred.
• Strong communication skills and ability to manage diverse teams.
• Ability to handle high-stress situations effectively.

Responsibilities

• Ensure guests come first and maintain a respectful environment.
• Develop and retain restaurant management staff.
• Drive sales and profitability through effective marketing.

Skills

Leadership

Customer service

Financial interpretation

Problem-solving

Organizational skills

Education

Associate’s or Bachelor’s degree

Food Safety Manager certification

Job description

Reporting to the District Manager, the General Manager will be responsible for overall restaurant operations including execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities include focus on employee selection, retention, continuous operational improvement, and a strong commitment to hospitality and guest satisfaction. General Managers must have a strong commitment to and exhibit Denny’s Guiding Principles when interacting with others.

Job Responsibilities

• Guests: Makes sure that all Restaurant Managers and employees put "Guests First" to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.
• People: Attracts, hires, develops, coaches, and retains Restaurant Managers and hourly employees to ensure an engaged, high‑performing team. Does this by:
  • Working to create and maintain a respectful and enjoyable environment for our employees.
  • Recruiting and selecting effectively.
  • Using corporate training programs, individual development plans, and work assignments to develop employees’ knowledge and skills.
  • Providing timely, constructive coaching and feedback.
• Restaurant Operations: Directs restaurant operations to ensure that Denny’s Brand Standards for food and facilities are consistently achieved. Does this by:
  • Making sure food preparation, handling, and storage guidelines are consistently followed.
  • Enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.
• Growth: Drives sales, guest count, and profit for the restaurant by:
  • Developing and executing a local store marketing plan.
  • Building strategic relationships in the community with civic, business, school, and professional organizations.
  • Ensuring timely and quality implementation of all Divisional and National marketing promotions and co‑op marketing initiatives.
• Financials: Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved.
• Security: Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.
• Asset Management: Monitors to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.
• Compliance: Maintains compliance with all Denny’s employment policies, as well as state, local, and federal regulations.
• Problem Resolution: Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the District Manager or Human Resources Manager, as appropriate.
• Teamwork: Performs other duties as needed or assigned; willingly assists others without being asked.

Competencies

• Focusing on Guests: Has a "Guests First" mindset, understands who his/her guests are, and is dedicated to exceeding their expectations.
• Driving for Results: Is "Hungry To Win" for self, team, and Brand; pushes self and others for results that move the business forward; can be counted on to meet or exceed goals successfully.
• Working Collaboratively: Values and lives the "Power of We" through words and actions; works well with all people—guests, franchisees, support employees, supervisors, subordinates, peers, vendors, etc.; builds and manages productive relationships; recognizes individual contributions.
• Personal Accountability and Decision Making: Earns the respect and trust of others by taking initiative and honoring commitments; makes timely, informed decisions and owns outcomes; is open to new and differing perspectives; understands the impact of words and actions; strives to be a positive influence.
• Managing Talent: Treats each team member as a valuable part of the whole; surrounds self with the best team and makes tough yet timely and appropriate people decisions; provides effective, timely feedback and coaching; selects strong, competent candidates and develops strong leaders.
• Leadership Courage: Acts and leads with conviction; stands up for self and team appropriately; speaks up professionally and promptly to address issues and provide solutions; gives others direct, timely, and constructive feedback.
• Business Acumen: Knows how the business works and how it relates to the marketplace; is open to innovative ways to achieve solutions; sees the "big picture"; understands how operational and support functions work together for the growth and success of the business.

Essential Functions

• Must be able to lift a tray weighing up to 25 lb.
• Must be able to lift and carry supplies and equipment weighing up to 50 lb; place items on high and low shelves in office, store rooms, service areas, walk‑in coolers, and freezers.
• Must be able to bend, stoop, reach, lift, and grasp.
• Must be able to hear well in a loud environment to respond to employee and guest needs.
• Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling.
• Must be able to operate point‑of‑sale system and differentiate between monetary denominations.
• Must be able to work with all Denny’s menu products.
• Must be able to work with potentially hazardous chemicals.
• Must have sufficient mobility to move and operate in confined work area.
• Must be able to work inside and outside the restaurant.
• Must be able to observe staff and all aspects of restaurant operations.
• Must be able to stand and walk during an 8 to 10 hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business.
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas.

Position Qualifications

• Minimum of 3 years of experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred.
• Associate’s or Bachelor’s degree preferred or equivalent combination of education and experience.
• Food Safety Manager certification required.
• Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization.
• Ability to communicate effectively, both orally and in writing, in the English language.
• Possesses basic math skills (add, subtract, multiply, divide).
• Places a value on diversity and shows respect for others.
• Proven ability to problem‑solve and handle high‑stress situations.
• Interprets financial statements and understands contributing factors.

Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment‑related disputes to binding arbitration and forgo proceedings before a jury in court.