Denials Management Coordinator

University of Texas MD Anderson Cancer Center

Town of Texas (WI)

On-site

USD 89,000 - 133,000

Full time

4 days ago

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Benefits offered by this job

Employer-paid medical coverage

PTO and holidays

Tuition Assistance Program

Pension plan

Job summary

University of Texas MD Anderson Cancer Center is seeking a Denials Management Coordinator to support revenue cycle through denial analysis and appeals coordination. The role collaborates with clinical, coding, billing, and payer teams to improve reimbursement outcomes.

The ideal candidate is a Registered Nurse with nursing licensure in Texas, experienced in utilization review and insurance appeals, with on-site and remote work options.

Qualifications

RN licensed in Texas.
Minimum 5 years of clinical nursing experience.
1 year experience in utilization review.
Experience with front/back-end appeals or insurance appeals preferred.
Licenses: RN, BLS, CPR; ACLS/PALS preferred.

Responsibilities

Analyze invoices and patient accounts to prepare appeals for denials.
Use EOBs and Remittance Advices to verify denials and identify appeal opportunities.
Review denied services for retrospective approval and defense audits.
Coordinate appeal and audit activities with payer and clinical teams.

Skills

Clinical nursing

Utilization review

Insurance appeals

Payer communication

Team collaboration

Education

RN licensure (TX)

BSN preferred

Tools

EHR systems

Billing software

Job description

The University of Texas MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Denials Management Coordinator plays a vital role in supporting the organization's revenue cycle operations by coordinating the review, analysis, and resolution of insurance claim denials to help ensure accurate and timely reimbursement. The Denials Management Coordinator works closely with clinical, financial, coding, billing, and payer teams to support compliant revenue practices and revenue recovery efforts.

Within the Hospital Billing & Collections department, the Denials Management Coordinator analyzes complex patient accounts, denied claims, audits, and appeals while serving as a liaison between internal stakeholders and third-party payers. UT MD Anderson relies on this role to identify denial trends, facilitate retrospective approvals, support defense audits, and improve reimbursement outcomes through effective communication and clinical expertise.

The ideal candidate is a Registered Nurse with a Bachelor's Degree in Nursing preferred, experience with front-end and back-end insurance appeals, nurse auditing, utilization review, case management, or business office operations. Preferred certifications include Case Management, Advanced Cardiac Life Support, and Pediatric Advanced Life Support. The candidate should possess strong knowledge of insurance appeals, medical necessity reviews, and reimbursement processes.

Minimum $89,000 annually - Midpoint $111,000 annually - Maximum $133,000 annually (based on a 40-hour work week)

The typical work schedule is Monday - Friday 8am - 5pm(must be able to come onsite as needed).

Work Location: Remote( must be able to come onsite as needed)

Why Us?

At UT MD Anderson, this role directly supports the mission of advancing patient care by helping secure appropriate reimbursement for medically necessary services. The position offers an opportunity to collaborate across clinical and financial teams, develop expertise in complex appeals and denials management, contribute to operational excellence, and maintain work-life balance through a primarily remote work arrangement with onsite presence as needed.

Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Responsibilities

Denials Analysis & Appeals

Analyze invoices and patient accounts in the patient accounting system to prepare appeals for third-party payer denials
Utilize Explanation of Benefits (EOB) and Remittance Advices to verify denials and identify appeal opportunities
Review denied services for retrospective approval, continued access needs, retrospective review, and defense audits
Identify and evaluate denial trends that impact reimbursement and revenue cycle performance

Payer Communication & Resolution

Contact third‑party payers, insurance medical directors, case management, and utilization review teams to request reconsideration and appeals
Provide comprehensive clinical and financial documentation to support appeal requests
Coordinate appeal and audit activities and maintain timely follow‑up on appealed or audited claims
Communicate issues affecting future care needs and contract performance to leadership

Clinical & Revenue Cycle Collaboration

Collaborate with Case Management and providers to ensure all medical necessity documentation is captured
Serve as a liaison between clinical departments, coding, billing, payer relations, and financial teams
Promote compliant revenue practices and support accurate reimbursement processes
Support resolution strategies for complex denials requiring clinical intervention

Documentation & System Management

Update and maintain patient accounting system information, including insurance, demographics, notations, and service codes
Accurately document appeal activities, audit outcomes, and account actions
Maintain confidentiality and follow hospital and departmental policies and procedures
Perform business office responsibilities with minimal supervision while exercising sound judgment

Compliance & Professional Knowledge

Demonstrate knowledge of third‑party payer claim requirements, UB04, HCFA1500, EOBs, and appeal timelines
Maintain understanding of insurance guidelines related to medical necessity review, including M&R and InterQual
Apply working knowledge of ICD-10 and CPT codes
Stay current on oncology clinical processes, outcomes, clinical trials, and related resources
Contribute ideas and recommendations that improve revenue recovery and team effectiveness

Education

Required: Graduation from an accredited school of nursing.
Preferred: Bachelor's Degree Nursing.

Work Experience

Required: 5 years Experience in clinical nursing. and
Required: 1 year Experience in utilization review.
Preferred: Experience with front -end or back-end appeals, insurance appeals, prior case management, nurse auditing, or business office experience.
May substitute preferred degree for two years of the five clinical nursing experience.

Licenses and Certifications

Required: RN - Registered Nurse - State Licensure State of Texas Professional Nursing License (RN). Upon Hire and
Required: BLS - Basic Life Support Upon Hire or
Required: CPR - Cardiac Pulmonary Resuscitation Upon Hire
Preferred: CM - Case Management Upon Hire
Preferred: ACLS - Advanced Cardiac Life Support Certification as required by patient care area. Upon Hire
Preferred: PALS - Pediatric Advanced Life Support Certification as required by patient care area. Upon Hire

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information