Demand Planner

Krispy Kreme Doughnuts; Charlotte (NC); On-site; USD 75,000 - 105,000; Full time

Job summary

Krispy Kreme Doughnuts in Charlotte, NC, is seeking a Demand Planner to generate item-location demand plans and drive sales, service, and waste reduction. You’ll forecast across multiple horizons, analyze trends, and collaborate with Sales, Marketing, and Finance to reflect current business assumptions.

Responsibilities include maintaining forecasts, communicating plans to shop operations, tracking KPIs, and supporting growth initiatives.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Information Systems, Economics, Finance, or related field.
• Minimum of 3 years of experience in demand planning, merchandise, or retail planning.
• High proficiency with demand planning systems such as Oracle DM Cloud, SAP IBP or Blue Yonder.
• Strong analytical and problem-solving skills with ability to spot trends, opportunities and risks.
• Proficient in Microsoft Excel; data analysis and visualization skills (Power BI preferred).

Responsibilities

• Develop and maintain forecasts at multiple levels over 12–18 months.
• Analyze historical trends, inventory data, and demand assumptions to refine forecasts.
• Lead cross-functional efforts to investigate variances and update models.
• Collaborate with Sales, Marketing, and Finance to reflect current business assumptions.
• Develop, maintain, and communicate short- and long-range demand plans to customers and shop operations.
• Coordinate demand planning activities supporting growth, cost reduction, and waste reduction.

Skills

Forecasting

Demand Planning

Analytical Thinking

Cross-functional Collaboration

Excel Proficiency

Power BI

Data Visualization

Attention to Detail

Communication

Education

Bachelor’s degree in Business or related field

Tools

Oracle Demand Management Cloud

SAP IBP

Blue Yonder

Job description

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

Krispy Kreme's Demand Planner will be responsible for generating the item-location demand plan that will drive down stream supply chain and financial planning activities. The goal of this position is to continuously drive sales, customer service and minimize returns and waste while simultaneously reducing raw and finished goods inventory through accurate forecasting. The role will be responsible for proactive collaboration across sales, marketing, finance and supply planning. Key to this role will be anticipating and understanding the needs of different stakeholders across the company relative to forecasting, turning assumptions into actionable plans and providing insight into demand drivers to leadership.

A TASTE OF WHAT YOU WILL DO:

• Develop and maintain forecasts at multiple levels of aggregation over a rolling 12-18 month planning horizon.
• Analyze historical shipment trends, consumption trends, customer inventory data, and demand assumptions to develop and refine the demand forecast.
• Lead cross-functional efforts to investigate forecast variances and refine forecasting models based on updated sales and marketing assumptions.
• Collaborate with Sales, Marketing, and Finance to ensure demand forecasts reflect current and accurate business assumptions.
• Develop, maintain, and communicate short- and long-range demand plans to customers and shop operations while serving as a key communication point for supply and service constraints.
• Coordinate demand planning activities supporting growth initiatives, innovation, cost reduction, operational efficiency improvements, and waste reduction efforts.
• Track forecast KPIs including bias, accuracy, waste, and cost, and use insights to drive continuous improvement.

YOUR RECIPE FOR SUCCESS:

• Bachelor’s degree in business or related field (Supply Chain, Information Systems, Economics, Finance, or relevant degree) or equivalent training and experience required.
• Minimum of 3 years of experience in demand planning, merchandise or retail planning, preferably within a CPG or food industry environment.
• High proficiency using demand planning and forecasting systems such as Oracle Demand Management Cloud, SAP IBP, Blue Yonder, or similar forecasting platforms.
• Strong analytical and problem-solving skills with the ability to identify demand trends, opportunities, and risks.
• High proficiency in Microsoft Excel and data analysis is critical for success in this role.
• Strong attention to detail and acting like an owner to meet compliance regulations.
• Contributes positively to a collaborative and inclusive team environment.
• Experience with Power BI dashboard development, reporting, and data visualization preferred, including the ability to translate complex data into clear business insights.
• Strong verbal and written communication skills across all organizational levels.
• Capable of managing a variety of tasks simultaneously with rapidly changing priorities.
• Self-motivated and adaptable, with the ability to manage changing business priorities.
• Demonstrates ability to work effectively as part of a team.

*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS:

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• Generous PTO Plan
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more atwww.kkbenefits.com

WHY KRISPY KREME?

At Krispy Kreme, we focus on:

• Loving People:
• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities:
• At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
• In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
• In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
• Loving Planet:
• We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
• We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.