Work Model: Hybrid – 3 days onsite per week
Work Schedule: 8:00 AM–5:00 PM
Experience: 5+ Years
Employment Type: Full-Time
Job Overview
We are seeking an experienced Dell Boomi Technical Lead with at least 5 years of hands‑on experience with the Dell Boomi AtomSphere integration platform. The ideal candidate will be responsible for managing, troubleshooting, enhancing, and maintaining existing Boomi integrations while ensuring seamless business operations across enterprise applications.
This role combines strong technical expertise with team leadership. The candidate will independently diagnose and resolve integration issues, manage production support tickets, implement fixes, and lead a team of 3–5 integration developers and support engineers.
Experience integrating Dell Boomi with IFS ERP is highly preferred but not mandatory.
The ideal candidate should be comfortable working in a fast‑paced medical products manufacturing environment, taking ownership of integration issues, coordinating with business and technical stakeholders, and driving timely resolution of support requests.
Key Responsibilities
1. Dell Boomi Development & Technical Support
- Take ownership of existing Dell Boomi AtomSphere integrations, including reviewing, troubleshooting, fixing, and optimizing integration processes.
- Diagnose and resolve integration failures, data synchronization issues, API errors, and connectivity problems.
- Develop, modify, and maintain Boomi processes, connectors, maps, APIs, and workflows.
- Analyze existing integration architecture and identify opportunities for performance improvements.
- Manage integration deployments, environment configurations, and production releases.
- Ensure data accuracy, consistency, and reliability across connected enterprise applications.
- Implement error‑handling, logging, retry, and exception‑management mechanisms.
2. Production Support & Ticket Management
- Manage and resolve day‑to‑day Boomi integration support tickets within agreed SLAs.
- Perform root cause analysis (RCA) for recurring integration failures and implement permanent fixes.
- Monitor integration processes and proactively identify potential failures or performance bottlenecks.
- Handle production incidents, prioritize critical issues, and coordinate resolution with stakeholders.
- Maintain incident logs, technical documentation, troubleshooting guides, and support procedures.
- Coordinate with offshore and cross‑functional teams to ensure timely issue resolution.
- Lead and manage a team of 3–5 Boomi developers and integration support engineers.
- Allocate tasks, monitor progress, and ensure timely completion of development and support activities.
- Provide technical guidance, code reviews, mentoring, and troubleshooting assistance.
- Establish best practices for integration development, deployment, monitoring, and production support.
- Coordinate with business stakeholders, ERP teams, and technical leadership.
- Take accountability for the overall quality and performance of the integration support function.
- Design, develop, and support integrations between Dell Boomi and enterprise applications.
- Work with ERP systems, preferably IFS Cloud or IFS Applications 10.
- Support integrations involving eCommerce platforms, CRM, supply chain, logistics, and other business applications.
- Work with REST/SOAP APIs, JSON, XML, SQL, and related integration technologies.
- Collaborate with ERP functional and technical teams to resolve data flow and integration‑related issues.
Required Qualifications
- Minimum 5+ years of hands‑on experience with Dell Boomi AtomSphere.
- Strong experience in Boomi integration development, maintenance, troubleshooting, and production support.
- Ability to independently diagnose and resolve existing Boomi integration issues.
- Experience managing production support tickets, incident resolution, and root cause analysis.
- Strong understanding of Boomi processes, connectors, maps, document properties, process reporting, and deployment management.
- Hands‑on experience with REST APIs, SOAP services, JSON, XML, and SQL.
- Experience implementing error handling, exception management, logging, and retry mechanisms.
- Prior experience leading or managing a team of 3–5 technical resources.
- Strong communication, coordination, and stakeholder management skills.
- Ability to work independently in a hybrid environment.
Preferred Qualifications
- Experience integrating Dell Boomi with IFS ERP.
- Experience with IFS Cloud or IFS Applications 10.
- Experience with ERP, eCommerce, supply chain, manufacturing, or distribution integrations.
- Dell Boomi Professional Developer or Architect certification.
- Knowledge of EDI transactions and B2B integrations.
- Experience with API Management and enterprise integration architecture.
- Familiarity with ITIL-based production support and SLA management.
- Experience working with geographically distributed onshore/offshore teams.