Delivery Technician

UNC Health Care; Durham (NC); On-site; USD 28,000 - 39,000; Full time

Job summary

UNC Health Care's Medical Equipment Technicians deliver and set up home medical equipment for patients, ensuring safe usage and education in various settings including homes, long‑term care facilities, and clinics.

In this role you will manage deliveries, maintain equipment, educate customers, complete paperwork accurately, and participate in on‑call rotations. The position is full‑time, onsite in Durham, NC.

Qualifications

• One year delivery experience. Home Medical Equipment delivery experience preferred.
• NC Driver's License required. Appropriate driving record required.

Responsibilities

• Develop and maintain knowledge of Home Medical Equipment products and regulations.
• Manage territory to reach service goals and set up equipment in homes and clinics.
• Educate customers on proper use and care of Home Medical Equipment.
• Deliver orders timely and accurately, complete paperwork with minimal errors.
• Promote services to referral sources and assist with quality improvement programs.
• Maintain home oxygen systems and perform routine maintenance on equipment.
• On‑call responsibilities during non‑business hours and drive company vehicle safely.

Skills

Delivery experience

Home Medical Equipment knowledge

Customer education

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

Summary

Medical Equipment Technicians are responsible for ensuring safe delivery, providing setup, and education in usage of home medical equipment for our patients. Setup is done in their home, long‑term care setting, clinic or any location deemed necessary to service patients.

Responsibilities

• Develop and maintain working knowledge of current Home Medical Equipment products and services offered by the company and all applicable governmental regulations
• Comply with all applicable company policies and procedures
• Manage territory to reach service goals and provide high level instruction and set up of equipment including oxygen therapy, hospital beds, suction machines, phototherapy lights, bath safety aids, walking aids, wheelchairs, patient lifts and routine supply deliveries as required in accordance with industry standards
• Educate customers in proper use and care of Home Medical Equipment in a home setting
• Complete new patient paperwork and delivery tickets with minimal errors and timely submission back for processing
• Delivers all orders in a timely, accurate manner
• Promote services and products to referral sources in the community as appropriate
• Assist with implementation of quality improvement programs to meet company policies
• Maintain home oxygen systems through regularly scheduled visits to customers.
• Assume on‑call responsibilities during non‑business hours in accordance with company policy
• Safely drive and maintain company vehicle
• Perform patient assessment and re‑assessment for patient care
• Perform routine preventative maintenance and simple repairs on equipment as required in accordance with company policies
• Report equipment hazards and/or product incidents as required in accordance with company policies and procedures
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
• Maintain patient confidentiality and function within the guidelines of HIPAA
• Completes assigned compliance training and other educational programs as required
• Other duties as assigned.

Other Information

Education Requirements

• None required as long as other position qualifications are met.

Licensure/Certification Requirements

• NC Driver's License required.Appropriate driving record required.

Professional Experience Requirements

• One year delivery experience. Home Medical Equipment delivery experience preferred.

Knowledge/Skills/and Abilities Requirements

• Language Skills: Ability to read and comprehend simple instruction, short correspondence, and memos. ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situation to customers, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instruction. Ability to deal with problems involving a few concrete variables in standard situations.

Job Details

• Legal Employer: NCHEALTH
• Entity: UNC REX Healthcare
• Organization Unit: UNCHCS Cont Care Intake
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range:$19.98 - $28.54 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Location of Job: US:NC:Durham
• Exempt From Overtime: Exempt: No
• This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.