Delivery Specialist

ComForCare; Lancaster (Lancaster County); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the rental industry seeks a Delivery and Service Technician responsible for the installation and timely delivery of merchandise. This role involves maintaining customer relations, managing company vehicles, and ensuring the proper care and movement of merchandise. Candidates must demonstrate strong communication skills and a commitment to customer service, supporting a friendly and professional work environment.

Benefits

Employee discounts

Free uniforms

Opportunity for advancement

Qualifications

• Thorough knowledge of rental agreements and customer relations.
• Ability to maintain communication with customers and management.

Responsibilities

• Responsible for installation and timely delivery of merchandise.
• Safeguard company vehicles and merchandise in transport.
• Manage customer service issues professionally.

Skills

Customer Service

Time Management

Communication

Attention to Detail

Job description

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement

General Purpose:

Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer’s residence. Has thorough knowledge of the rental (lease) agreements, merchandise and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.

Essential Duties:

• Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
• Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner.
• Responsible for safeguarding the company vehicle.
• Responsible for the proper care and movement of all merchandise in transport.
• Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customer’s residence promptly.
• Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
• Answers the phone by the third ring in a pleasant and professional manner.
• Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
• Carefully check rental (lease) returns and promptly refurbish to “like new” condition.
• Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
• Handles customer service issues in a professional manner.

Relationships:

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.