Delivery Solutions Architect - Retail

United States Digital Space LLC; Denver (CO); Hybrid; USD 219,000 - 301,000; Full time

Job summary

United States Digital Space LLC is seeking a Delivery Solutions Architect for a hybrid technical and commercial role. You will collaborate with sales and field engineering to accelerate adoption of our Data Intelligence Platform, leading post-sale technical efforts and executive relationships.

You will drive strategy, onboarding and enablement across complex use cases, ensuring customer success and value realization while coordinating with cross-functional teams and Product/Engineering for

Qualifications

• 5+ years accountable for technical project delivery in Data/AI
• Proficient in Python, SQL or Scala
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understand distributed data systems and how to attribute business value to deliverables
• Strong program/project management with stakeholder and resource accountability

Responsibilities

• Lead post-technical win strategy and execution for major use cases
• Be the accountable technical leader across multiple teams in strategic accounts
• Own onboarding, enablement, success, go-live and healthy consumption
• Single point of contact for production/go-live issues related to use cases
• Coordinate with Shared Services, Education, Onboarding and PS to deliver engagement proposals
• Work with Product/Engineering for new product innovations and upgrade needs
• Develop end-to-end execution plans covering use cases, enablement, adoption and governance
• Provide KPI updates on usage and customer health to Technical GM

Skills

Data/AI project delivery

Python/SQL/Scala

Customer-facing pre-sales

Travel up to 30%

Education

Bachelor's degree in CS/IS/Engineering

Job description

At the company, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the the company Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the the company platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on the company workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within the company, and creating and driving plans and strategies for the company colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all the company products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization.

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
• Lead the post-technical win technical account strategy and execution plan for the majority of the company use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume the company
• Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise
• Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate the company Product and Engineering teams for new product Innovations, private previews and upgrade needs
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
  • Main use cases moving from ‘win’ to production
  • Enablement / user growth plan
  • Product adoption (strategy and activities to increase adoption of the company’ Lakehouse vision)
  • Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
  • Executive and operational governance
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

What we look for:

• 5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers
• Programming experience in Python, SQL or Scala
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management including account, stakeholder and resource management accountability
• Experience resolving complex and important escalation with senior customer executives
• Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30% when needed

Pay Range Transparency

the company is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, the company anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Local Pay Range

$219,100—$301,300 USD

About the company

the company is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the the company Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, the company offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow the company on LinkedIn, X, YouTube, and Instagram.

Benefits

At the company, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At the company, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at the company are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin,