Delivery & Service Technician

Scheels All Sports, Inc; Cedar Falls (IA); On-site; USD 19,286 - 27,552; Full time

Job summary

Scheels All Sports, Inc. is seeking a versatile team member to join our delivery and service team. This role involves assembling and delivering merchandise, maintaining equipment, and providing excellent customer service in a fast-paced retail environment.

You will work with a wide range of sport and fitness products, ensure safety and accuracy in loading, and contribute to Scheels' reputation for knowledge and reliability. Flexible schedule is required.

Qualifications

• Strong mechanical ability is preferred.
• Safety rules and maintenance procedures must be read and followed.
• Ability to adapt to a changing work environment and to communicate with customers.

Responsibilities

• Efficiently assemble service and/or deliver customer and store merchandise.
• Provide maintenance and assembly of equipment such as bicycles, exercise machines, and related items.
• Safely load and transport merchandise for delivery.
• Troubleshoot and respond to equipment issues for customers.
• Maintain accurate records of store and customer equipment.
• Keep delivery trucks clean and professional in appearance.
• Assist with delivering and loading equipment to customers' residences.
• Communicate effectively with customers and associates.

Skills

Customer Service

Team Mentality

Teach-ability

Safety awareness

Communication

Education

Mechanical ability

Job description

Description

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities

• Efficiently assemble service and/or deliver customer and store merchandise. This may include delivery and/or service of exercise machines, trampolines, basketball hoops, safes, grills, furniture, game tables, bicycles and all other Scheels merchandise.
• Efficiently provide maintenance and assembly of customer and store equipment. Equipment may involve bicycles, exercise machines, snowboards, skis, hockey skates and sticks, baseball gloves and bats, golf clubs, racquet sports, paintball markers and other merchandise in a Scheels Store
• Ensure safe and proper loading and transport of merchandise to be delivered
• Troubleshoot and respond to customer delivery and equipment issues
• Safely filling CO2 and compressed air tanks for paintball markers
• Maintain accurate and detailed records for store and customer equipment
• Ensure a clean and professional environment including appearance of the Scheels delivery trucks.
• Assist with delivering and loading customer equipment and merchandise at the store and to customer residences
• Ability to speak for extended periods to customers or associates
• Exceptional problem solving and analytical skills
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals
• Ability to write reports and speak effectively before groups of customers and associates
• Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels policies and procedures

Requirements

Customer Service

Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

Approach daily tasks, projects and follow-up communication with energy and sense of urgency

Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

Show respect and appreciation for others and Scheels

Arrive to work and meetings 10 minutes early

Team Mentality

Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

Consistent eagerness to listen, learn, apply knowledge and accept critical feedback

Ability to adapt to a changing work environment

Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience

A strong mechanical ability is preferred.

Physical Requirements/Lifting Requirements

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Very heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for heavy work.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Schedule

Must be flexible to work assigned schedule between 9a.m. and 9p.m., Monday through Saturday, 10 a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays.

SCHEELS is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.