Delivery Sales Representative

FleetPride; Throop (Lackawanna County); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

OSHA steel-toed safety shoes

Job summary

FleetPride is seeking an energetic customer-focused associate to service an existing customer base with regular visits and scheduled deliveries. You will promote promotions, gather orders, and manage shelf stock while building strong relationships with customers.

Role requires strong communication, time management, and service orientation to achieve high customer satisfaction and retention. Eligible for ISI bonus payout on select portions, with OSHA safety footwear required from day one.

Qualifications

• Regular customer visits and delivery scheduling to support FleetPride customers.
• Ability to use a CRM system to capture customer data and interactions.
• Strong written and verbal communication with customers and team members.

Responsibilities

• Serve an existing customer base with visits and delivery services as directed by the Branch Manager.
• Promote promotions, solicit orders, and merchandise shelves as needed.
• Maintain customer inventory and handle returns per procedures.
• Develop relationships and provide product samples/catalogs to customers.
• Monitor KPIs such as customer retention and service ratings.

Skills

Customer Service

Active Listening

Communication

Time Management

Reading Comprehension

Persuasion

Service Orientation

Oral Expression

Oral Comprehension

Written Comprehension

Written Expression

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!Essential TasksService an existing customer base by providing regular customer visits and delivery services as scheduled and directed by the Branch Manager. Provide customers with information on promotions and solicit orders Manage customer inventory levels and shelf stock including consigned inventories where they exist. Merchandise orders on the customer shelves where required. Ensure that all product returns (including cores and warranty) are picked up and returned to the branch and directed by the branch manager. Develop a thorough understanding of the customer base within the locations’ geographical area or on the assigned route. Searching for any new customer potential as time allows. Develop relationships with customers and their employees to create an atmosphere of trust and reliability that will further the business relationship between the customers and FleetPride. Provide customers with product samples and catalogs and needed. Answer customer’s questions about products, prices, availability, and product features. Demonstrate products, explain product features and benefits, and solicit orders. Recommend products and services to customers based on the customer’s needs and interests. Alert the branch manager of any new product opportunities or competitive issues for his/her response. Delivers marketing and product collateral to customers during delivery routes. Utilize a CRM system to ensure customer demographics and contact info are captured correctly. Performs other related duties and assignments as required.Marginal TasksMonitor measurable statistics that your position impacts.Assist in branch duties as directed by the Branch Manager.SkillsCustomer Service: Be able to drive world-class customer service to new or existing customers by ensuring their needs are met and establishing a high level of trust between the customer and FleetPride.Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.Communicating: Conveying information to others in an effective manner.Time management: Managing one’s time and the time of others.Reading Comprehension: Understanding written sentences and paragraphs in work related documents.Persuasion: Persuading others to change their minds or behavior.Service orientation: Actively looking for ways to help people.AttributesOral Expression : The ability to communicate information and ideas in speaking so others will understand.Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.Written Comprehension: The ability to understand information and ideas presented in writing.Written Expression: The ability to communicate information and ideas in writing so others will understand.EquipmentOSHA approved steel toed safety shoes required from the first day of this job.KPIsThe following will be KPIs that will be associated with this roleCustomer Retention %Avg # Categories SoldCustomer Service Rating (Surveys from customers)Compensation and IncentiveThe position would be an hourly role.The position would quality for select portions of the internal ISI bonus payout.FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.