Delivery & Receiving Specialist

The Aaron's Company, Inc.; Fairview Heights (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical Insurance

401(k) plan with matching

Career advancement opportunities

Job summary

Aaron’s Delivery & Receiving Specialist serves as an ambassador of Aaron’s with a focus on delivering an exceptional customer experience. The role manages store inventory, loads and unloads products for deliveries, and ensures accurate day-to-day operations while supporting product technicians.

The position requires 3 years of shipping/receiving experience, a high school diploma, and ability to lift up to 50 lbs. with or without assistance.

Qualifications

• 3 years of shipping and receiving or related logistics experience preferred.
• High School diploma or equivalent preferred.
• Driver Qualification Policy; including satisfactory MVR (driving record).
• Must meet DOT requirements to obtain certification in required states.
• Ability to work schedule of hours based on business need.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with a dolly.
• Position requires bending, stooping, and standing for extended periods of time.
• Excellent organization and communication skills.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Responsibilities

• Ensure merchandise is delivered efficiently by partnering with product technicians.
• Partner with management regarding product tech performance.
• Route the daily delivery schedule and ensure it is followed by product technicians.
• Coordinate with Store Manager to maintain warehouse inventory levels.
• Verify merchandise for deliveries, returns and vendors.
• Conduct service calls, returns, and product exchanges.
• Review company marketing materials.
• Perform customer courtesy calls prior to delivery.
• Prepare and maintain vehicle maintenance and route sheets.

Skills

Organization

Communication

Computer skills

Physical stamina

Education

High School diploma

Job description

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

The salary range for this role is $19 to $20 per hour/annually*.

Delivery & Receiving Specialist

Aaron’s Delivery & Receiving Specialist serve as ambassadors of Aaron’s with a goal of delivering exceptional customer experience and positively influencing day-to-day operations. The Delivery & Receiving Specialist is responsible for the inventory management of the store, including product placement, loading product for deliveries, and receiving product in from vendors or as customer returns. The Delivery & Receiving Specialist will also be responsible for maintaining high levels of accuracy in day-to-day operations as well as developing the product technician team to ensure the store is exceeding customers’ expectations. The Delivery & Receiving Specialist will also assist in merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating products. This team member may occasionally review lease agreements with the customer during delivery. During all duties, the Delivery & Receiving Specialist will serve as an ambassador of Aaron’s with a goal of delivering an exceptional customer experience.

Skills For Success

Delivery & Receiving Specialist can connect and relate well to people, demonstrate excellent adaptability and a can-do attitude, listen attentively and communicate successfully to navigate through coaching others. Strong multi-tasking, organizational and quick-thinking skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Ensures the merchandise is delivered efficiently by partnering with product technicians
• Partnering with management regarding product tech performance
• Routes the daily delivery schedule and ensures it is followed by product technicians
• Partners with Store Manager to ensure warehouse inventory levels adhere to company guidelines and standards
• Verifies merchandise for all deliveries, returns and vendors
• Responsible for conducting Service Calls, returns, and product exchanges
• Reviews company marketing materials
• Conducts customer courtesy calls prior to delivery
• Cleans, certifies and restores merchandise exchanges and returns
• Sells customers on the benefits of timely lease agreement renewal payments
• Assists in setting and achieving revenue and renewal goals
• Completes and maintains weekly vehicle maintenance sheet and route sheets daily
• Loads, secures and protects products in company vehicle
• Safely operates company vehicle
• Any reasonable duties requested by management

Requirements

• 3 years of shipping and receiving or related logistics experience preferred
• High School diploma or equivalent preferred
• Driver Qualification Policy; including satisfactory MVR (driving record)
• Must meet DOT requirements to obtain certification in required states
• Ability to work schedule of hours based on business need
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Position requires bending, stooping, and standing for extended periods of time
• Excellent organization and communication skills
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

Benefits

• Paid time off, including vacation days, sick days, and holidays
• Medical, dental and vision insurance
• 401(k) plan with contribution matching
• Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• Benefits vary based on full-time and part-time employment status.

About Aaron’s

At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is an Equal Opportunity Employer.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [e-mail].