Delivery Process & Quality Program Manager

Amazon; Nashville (TN); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

Job summary

Amazon's NA Grocery Delivery team is seeking a Program Manager to own upstream delivery process integration and drive measurable improvements across the SSD-G pipeline. You will connect station operations, fulfillment, and last mile, ensuring timeliness, order quality, and SLA compliance through data-driven initiatives.

You will identify gaps, track KPIs, surface upstream breakdowns, and collaborate cross-functionally to design and implement solutions that reduce delivery defects and mismatches,

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical field.
• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel (Pivot Tables, VLookups) and SQL experience.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Define and maintain the metrics framework that connects upstream process performance to SSD-G delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and performance.
• Drive deliverables end-to-end, from scoping and design through execution and sustained performance tracking.

Skills

Program management

Data-driven

Cross-functional collaboration

Education

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

Amazon's NA Grocery Delivery team is seeking a Program Manager to own upstream delivery process integration and drive measurable improvements across the SSD-G pipeline. You will connect station operations, fulfillment, and last mile, ensuring timeliness, order quality, and SLA compliance through data-driven initiatives.

You will identify gaps, track KPIs, surface upstream breakdowns, and collaborate cross-functionally to design and implement solutions that reduce delivery defects and mismatches,