Delivery Operations Manager

Sullivan Heating & Cooling; South Berwick (ME); On-site; USD 80,000 - 100,000; Full time

Job summary

Sullivan Heating & Cooling is seeking a hands-on operations leader to manage the service center’s yard, fleet, and field activities in a fast-paced propane and energy environment. You’ll partner with the General Manager to boost safety, efficiency, and customer experience, while guiding a team through coaching, hiring, and development.

Responsibilities include routing optimization, dispatch oversight, and ensuring compliance with safety standards.

Qualifications

• Experience overseeing operations in propane, energy, logistics, or a closely related field.
• Working knowledge of safety regulations and compliance standards, ideally involving hazardous materials.
• Demonstrated experience leading a team and improving operational performance.
• Ability to manage routing, dispatch, or fleet operations.

Responsibilities

• Oversee day-to-day operations of the service center, including yard, fleet, and field activity.
• Coordinate routing and dispatch, maintain equipment and facilities, and support hiring and development of team members.
• Lead safety compliance efforts and collaborate with leadership to improve safety and performance.
• Ensure timely, compliant delivery operations and continuous improvement in customer experience.

Skills

Routing optimization

Dispatch coordination

Fleet operations

Leadership

Tools

Fleet management systems

Routing software

Job description

You’ll be the person who keeps our operations running safely, efficiently, and reliably, ensuring customers get the propane they depend on while protecting our team and community. Your work directly impacts service reliability, team performance, and regulatory compliance every single day. If this role is done well, customers don’t have to think about us, they just trust us.

What You’ll Do

You’ll oversee the day-to-day operations of our service center, including the yard, fleet, and field activity, while partnering closely with the General Manager to improve performance across safety, customer experience, and efficiency.

You’ll coordinate routing and dispatch, maintain equipment and facilities, lead safety compliance efforts, and support hiring and development of team members.

What Success Looks Like (First 90 Days)

• You’ve assessed current routes and implemented at least one measurable improvement in delivery efficiency or on-time performance
• All safety certifications, trainings, and compliance requirements are current, tracked, and consistently enforced
• The yard, fleet, and service center are clean, organized, and fully operational with no major maintenance gaps
• Team members understand expectations, receive regular feedback, and know how their work connects to broader goals

What You’ll Actually Do in Your First 30 Days

• Shadow drivers and operations staff to understand routing, delivery workflows, and customer expectations
• Audit safety procedures, certifications, and equipment to identify any compliance risks or gaps
• Review current routing plans and dispatch processes to spot inefficiencies or quick wins
• Build relationships with the team and begin participating in hiring, onboarding, and coaching conversations

Must Have

• Experience overseeing operations in propane, energy, logistics, or a closely related field
• Working knowledge of safety regulations and compliance standards, ideally involving hazardous materials
• Demonstrated experience leading a team and improving operational performance
• Ability to manage routing, dispatch, or fleet operations
• Strong communication skills to work across drivers, leadership, and customers

Nice to Have

• Experience specifically in propane operations
• Background in route optimization tools or fleet management systems
• Experience supporting sales or customer retention efforts
• Experience conducting safety training or certification programs
• Track record of improving asset utilization or operational efficiency

This role splits time between the office, yard, and field. You’ll regularly be outside inspecting equipment, supporting operations, and working alongside the team in real conditions (including weather and active service environments).

Our Culture

We’re a team that takes safety seriously and looks out for each other; no shortcuts, no exceptions. At the same time, we keep things practical and straightforward: if something can be improved, we expect you to speak up and help fix it.

Pay Rate for this role is $80,000-$100,000 (depending on experience)

We offer a comprehensive benefits program designed to support your physical, financial, and family wellbeing. Eligible employees can customize coverage from:

• Multiple medical insurance options
• Dental and voluntary vision coverage
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Supplemental Life/AD&D
• Voluntary Short‑Term Disability
• 401(k) with company match

No‑cost benefits include:

• Paid holidays and paid time off
• $50,000 Basic Life/AD&D
• Long-term disability

Our Culture

We’re a company that values practical problem-solvers who take safety personally and treat teammates with respect. We believe good work gets done when people are trusted, supported, and encouraged to speak up, especially when something can be done better or safer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their manager

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.