Delivery Manager (LATAM based)

Arionkoder; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Monthly USD service fee

Agreed Time Off

Caregiver Time Off

Remote-friendly culture

Entrepreneurial culture

Job summary

Arionkoder is seeking a Delivery Manager to own delivery strategy and margins across multi-project engagements for US clients. You’ll translate contracts into integrated delivery plans and align all teams from proposal to handoff.

You’ll run monthly progress and risk reviews, manage stakeholder expectations, surface scope gaps, and protect delivery margin by tracking costs against estimates. You’ll lead post-mortems and drive improvements.

Qualifications

• 8+ years in software delivery in a services or consulting context
• 3+ years as Delivery Manager, Engagement Manager, Program Manager, or equivalent overseeing several projects or teams for the same client
• Track record of owning client relationships at the account level: steering committees, reviews, escalations
• Hands-on experience translating contracts and SOWs into delivery plans, including milestones and dependencies
• Margin and cost awareness: tracked estimated vs. actual cost
• Strong risk management: identifies, logs, assigns, mitigates risks
• Experience coordinating with pre-sales, PMOs, and staffing/recruiting
• Comfort reviewing change requests for estimation quality and delivery risk
• Experience running post-mortems and driving process improvements across projects
• Familiarity with agile delivery and tools around it (Jira, Confluence)
• AI-first working style: uses AI tools daily for planning, reporting, and documentation
• C1 English; comfortable leading conversations with senior client stakeholders in distributed teams
• Background working with US clients in a nearshore model
• Experience building delivery governance from scratch: kickoff checklists, reporting decks, and models per contract type
• PMP, PgMP, SAFe, or similar certifications

Responsibilities

• Contract and engagement setup: review SOW assumptions and turn contracts into an integrated delivery plan
• Kickoff and ways of working: establish channels, onboarding, templates, dashboards, and tooling
• Strategic client management: run progress, risk, and status reviews; surface expansion opportunities
• Delivery health and margin: coordinate delivery across projects; ensure training and handoff plans meet client expectations
• Continuous improvement: run post-mortems and drive standardization and best practices

Skills

Delivery leadership

Client relationships

Contract translation

Cost awareness

Risk management

PMO coordination

Change management

Post-mortems

Jira & Confluence

AI-driven approach

English proficiency

US client experience

Delivery governance

Education

PMP / PgMP / SAFe

Tools

Jira

Confluence

Job description

Arionkoder is an AI consulting firm helping companies build, embed, and own AI systems that drive real business outcomes. We combine Product Development, Artificial Intelligence, and Team Augmentation to craft digital products and solutions that create lasting impact — guided by a human-centric approach and a commitment to pushing the boundaries of what technology can do.

Arionkoder is an AI consulting firm helping companies build, embed, and own AI systems that drive real business outcomes. We combine Product Development, Artificial Intelligence, and Team Augmentation to craft digital products and solutions that create lasting impact, guided by a human-centric approach and a commitment to pushing the boundaries of what technology can do.

We’re hiring a Delivery Managerto own delivery strategy, client relationships, and delivery margin across multi-project engagements. You sit above individual projects: you make sure what we sign can actually be delivered, translate contracts into one integrated delivery plan, and keep every team, PM, and client stakeholder aligned from proposal to handoff.

You keep deliverability, margins, and commitments honest while negotiations happen. You join before the contract is signed, surface scope gaps, cross-team dependencies, and unrealistic assumptions, and work with the Account Executive team on what a compressed timeline or a scope change really costs. Once work starts, you are the escalation point for problems that exceed a single team, the person who runs progress and risk reviews with the client, and the early radar for expansion opportunities.

You care about surprises the way an engineer cares about bugs: each one is a signal the process can be improved. You run post-mortems, capture what worked, and turn it into standards that make the next engagement smoother.

Required Qualifications

• 8+ years in software delivery in a services or consulting context, with 3+ years as Delivery Manager, Engagement Manager, Program Manager, or equivalent, overseeing several projects or teams for the same client
• Track record of owning client relationships at the account level: steering committees, monthly or quarterly reviews, escalations, and negotiated trade-offs
• Hands‑on experience translating contracts and SOWs into delivery plans, including milestones, UATs, and inter‑project dependencies
• Margin and cost awareness: has tracked estimated vs. actual cost and acted early on deviations
• Strong risk management: identifies, logs, assigns, and mitigates risks before they become escalations
• Experience coordinating with pre‑sales, PMOs, and staffing/recruiting to get teams ready before kickoff
• Comfort reviewing change requests for estimation quality and delivery risk
• Experience running post‑mortems and driving process improvements across projects
• Familiarity with agile delivery and the tools around it (Jira, Confluence, or similar)
• AI‑first working style: uses AI tools daily for planning, reporting, and documentation
• C1 English; comfortable leading conversations with senior client stakeholders in fully distributed teams
• Background working with US clients in a nearshore model
• Experience building delivery governance from scratch: kickoff checklists, reporting decks, way‑of‑working models per contract type
• PMP, PgMP, SAFe, or similar certifications

What this person will own and do day-to-day

Contract and engagement setup
Sync with the proposal team to understand the options being offered and flag unrealistic assumptions. Review final SOW assumptions so they can be executed without hidden margin loss. Once the deal is signed, turn the contract into an integrated delivery plan with the PMO, coordinate with Casting & Recruiting on team readiness, and map internal and external stakeholders, responsibilities, and processes.

Kickoff and ways of working
Agree with the client on communication channels, delivery workflow, validation, and sign‑off. Onboard them to our engagement model so we share language and expectations. Support PMs in presenting delivery structure, escalation paths, customer responsibilities, milestone roadmap, and KPIs, and make sure they have the templates, dashboards, and tooling to act as one front.

Strategic client management
Run monthly or quarterly progress, risk, and status reviews. Monitor client satisfaction across all projects. Act as the escalation point for problems that exceed a single team, and negotiate solutions and trade‑offs. Spot service or product expansion opportunities and hand them to the Account Executive.

Delivery health and margin
Coordinate delivery across multiple projects and teams. Make sure change requests are properly estimated and risk‑reviewed. Protect delivery margin by keeping costs close to estimates. Ensure training, documentation, and handoff plans match client expectations.

Continuous improvement
Run post‑mortems and capture lessons learned. Propose and implement improvements to the delivery process, and drive standardization and best practices across projects through the vertical leads.

Monthly USD Service Fee
20 business days of paid Agreed Time Off—Annual + 6 Local Holidays
Caregiver Time Off
A dynamic remote work culture. You can work from anywhere!
An entrepreneurial environment.

About us

In 2010, our founders dreamed up a company that could positively impact the world. Since then, we've been in permanent evolution: from business consulting to innovation and design, and now to building amazing digital products powered by AI. We scaled globally, launched AI Labs and Reshape Studios, and claimed our space as an AI consulting firm — helping organizations move from pilots to production through accountable AI. Today, we’re expanding our impact across industries, driving real AI adoption through accountability, governance, and value at scale. Dreamers first, builders always.