Delivery Manager I

GHX; United States; Remote; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401k matching

Paid time off

Education reimbursement

Job summary

GHX is seeking a Delivery Manager I to enhance customer adoption of Managed Services. You will be the primary contact for assigned accounts, nurture relationships, and ensure retention throughout the service lifecycle.

You will coordinate with cross-functional teams to drive successful implementations, webinars, and campaigns that boost customer KPIs and satisfaction. The role requires strong time management, integrity, and customer advocacy, with travel about 20% and work hours 8am-5pm Eastern.

Qualifications

• Bachelor’s degree or 1 year relatable healthcare experience.
• Working knowledge of Microsoft Office Suite, Excel, Word, and PowerPoint.
• Strong organizational and project management skills.
• Experience with project management, customer success, training and/or customer service.
• Experience as a lead resource in a team environment.

Responsibilities

• Cultivates and maintains customer relationships within assigned account base.
• Create tasks that impact service design and future concepts, products, and innovations.
• Provide support via phone, email, and onsite for escalations and issues.
• Host webinars and trainings for Managed Services customers and internal teams.
• Develop campaigns to re-engage customers and improve KPIs.
• Provide clear instructions to customer care analysts for project work.
• Lead implementation of managed services for new customers with cross-functional teams.
• Manage projects and meetings with deadlines.
• Create and use presentation materials for meetings with customers.
• Mentor team members and refine processes and resources.
• Monitor GHX services and customer activity to boost adoption.
• Collaborate with CSM and ESE to ensure satisfaction and sales opportunities.
• Oversee all phases of implementation with Solutions Delivery, Sales, and CS Managers.
• Develop knowledge of customer environment and GHX product knowledge to solve problems.

Skills

Internet savvy

Office proficiency

Cross-functional collaboration

Analytical thinking

Time management

Leadership

Communication

CRM experience

Presentation skills

Education

Bachelor’s Degree

Healthcare experience (1 year)

Tools

Salesforce

Microsoft Office

Excel

Word

PowerPoint

Job description

The Delivery Manager I role provides excellent customer service to both internal and external customers to help increase the overall adoption and utilization of subscribed Managed Services products and services. This position will be responsible for managing and cultivating customer relationships for their assigned account base. The Delivery Manager adds value to the organization through ensuring customer retention as the customers’ primary contact throughout the life cycle of their service.

This position requires effective time management skills, passion for customer advocacy, performance excellence, attention to detail and a high level of integrity and work ethic

Principle Duties and Responsibilities:

• Cultivates and maintains customer relationships within assigned account base.
• Actively create tasks that impact service design, success and impact future concepts, products, and innovations.
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Host ongoing webinars and trainings for Managed Services customers and internal teams.
• Proactively developing campaigns to re-engage customers and increase customer KPI’s to ensure service excellence and satisfaction.
• Provide clear instructions to customer care analyst for project work
• Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff
• Excellent time management of projects and meetings while adhering to deadlines.
• Create, develop, and use presentation materials for onsite or WebEx meetings with customers
• Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified.
• High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices.
• Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities.
• Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process.
• Develops an in-depth knowledge of customer environment and GHX product knowledge to achieve goals and solve complex problems while fostering innovation.
• Travel may be required (approximate 20%).
• Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday).

Required Skills:

• Internet savvy and computer literacywith proficiency in Microsoft Office applications
• Ability to work with little direction or guidance on projects and tasks
• Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations.
• Analytical and detail-oriented with strong project management skills
• Strong leadership, problem-solving and customer service skills.
• Strong accountability and integrity due to sensitive nature of information
• Strong written, verbal, and presentation skills.
• Salesforce knowledge or a relatable CRM tool
• Webinar and training experience

Required Qualifications:

• Bachelor’s Degree or 1 year of relatable healthcare experience
• Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint
• Strong organizational and project management skills
• Experience with project management, customer success, training and/or customer service
• Experience working in a team-oriented environment as a lead resource

Estimated hourly compensation: $23.55 - $29.32

The base hourly range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

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GHX: It’s the way you do business in healthcare

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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