Delivery Executive

accenturefederalservices; Quantico (VA); On-site; USD 135,000 - 279,000; Full time

Job summary

Accenture Federal Services seeks a Delivery Executive to oversee a complex, high-volume, multi-site IT operation, moving from task-based to outcome-driven delivery for a US federal government client.

The role emphasizes standardized processes, automation, and data-driven improvements, with a focus on cybersecurity posture, regulatory compliance, and advancing AI-enabled workflows in collaboration with government oversight.

Qualifications

• Proven experience in managing large-scale, multi-site IT operations.
• Strong understanding of IT infrastructure and service delivery models.
• Experience in implementing standardized processes and automation in IT services.
• Knowledge of cybersecurity practices and regulatory compliance requirements.
• Proficiency in data-driven decision-making and continuous improvement methodologies.
• Familiarity with emerging technologies, including AI and workflow automation tools.
• Excellent leadership, communication, and client relationship management skills.
• Ability to work effectively in a dynamic, fast-paced environment.

Responsibilities

• Lead and manage the client's multi-site operations, ensuring efficient and effective service delivery.
• Develop strategies to provide superior customer experiences with minimal effort required from the client.
• Implement standardized processes and automation to achieve faster and more consistent IT service delivery.
• Enhance the organization's cybersecurity posture and ensure compliance with relevant regulations.
• Drive data-driven operations and continuous improvement through process optimization and workflow automation.
• Incorporate emerging technologies, such as AI, chatbots, and virtual agents, where feasible and approved by the Government.
• Maintain strong communication and partnership with the client to ensure alignment with their strategic goals.

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Who you are

The Delivery Executive will oversee the Client's contract, directly supporting a complex and high-volume, multi-site operation. The role is designed to enable the client to effectively fulfill its mission by providing highly secured, standardized, and adaptable IT infrastructure, outstanding customer support, and cutting-edge technologies. The objective is to transition from a task-oriented service model to an outcome-driven partnership, enhancing the overall client operations and mission advancement.

The work

• Lead and manage the client's multi-site operations, ensuring efficient and effective service delivery.
• Develop strategies to provide superior customer experiences with minimal effort required from the client.
• Implement standardized processes and automation to achieve faster and more consistent IT service delivery.
• Enhance the organization's cybersecurity posture and ensure compliance with relevant regulations.
• Drive data-driven operations and continuous improvement through process optimization and workflow automation.
• Incorporate emerging technologies, such as AI, chatbots, and virtual agents, where feasible and approved by the Government.
• Maintain strong communication and partnership with the client to ensure alignment with their strategic goals.

What you need

• Proven experience in managing large-scale, multi-site IT operations.
• Strong understanding of IT infrastructure and service delivery models.
• Experience in implementing standardized processes and automation in IT services.
• Knowledge of cybersecurity practices and regulatory compliance requirements.
• Proficiency in data-driven decision-making and continuous improvement methodologies.
• Familiarity with emerging technologies, including AI and workflow automation tools.
• Excellent leadership, communication, and client relationship management skills.
• Ability to work effectively in a dynamic, fast-paced environment.

Clearance Requirement

Active Secret clearance

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:
$135,200 - $278,500 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marit