Delivery Driver (Professional In-home) / Warehouse Associate

Room & Board; Billerica (MA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Three weeks paid vacation

401(k) match

Employee Stock Ownership Plan (ESOP)

Profit-sharing

Job summary

Room & Board in Massachusetts seeks a Delivery Driver who creates exceptional customer experiences while delivering high-quality, American-made furniture. You will alternate between driving routes and preparing products in the delivery center, ensuring top quality and safety.

You will work with a partner to service local homes and businesses, participate in product inspection and staging, and join a cross-functional team focused on meaningful, well‑made furnishings and excellent service.

Qualifications

• At least 21 years of age and a valid driver's license.
• Ability to drive a 24-foot box truck (training provided).
• Able to lift/carry heavy items with a team member or equipment.
• Proficiency in spoken and written English for effective communication.
• Must pass pre-employment drug screening (5-panel, no THC).
• Proof of identity and legal work authorization required upon hire.

Responsibilities

• Deliver a variety of high quality, American-made home furnishings in a two-person team.
• Prepare products in the delivery center, including staging and basic assembly.
• Inspect products for quality before delivery and ensure best customer experience.
• Alternate between driving to sites and assisting in the warehouse as needed.
• Support other teams to maintain safety and efficiency on the job.

Skills

Customer service

Physical fitness

Safety minded

Communication

Problem solving

Teamwork

Job description

Overview

You're a Delivery Driver who does more than just "make deliveries". You create moments that surprise and delight customers! Discover a career designed to be different.

Exciting opportunity on the horizon! We’re anticipating a future role on our team. Come, explore a career designed to be different!At Room & Board, we pride ourselves on our unique and proactive approach to recruiting. Our strategy is designed to identify and interview exceptional candidates even before specific roles become available. This approach allows us to cultivate a strong and diverse talent pool and ensures that we can quickly fill positions with top talent when opportunities arise, ultimately enhancing the seamless customer experience we strive to deliver.

We are thrilled to connect with passionate individuals who are excited about the prospect of joining Room & Board in the near future and are willing to invest their time in finding the perfect opportunity.

As a Delivery Driver with Room & Board you do more than just "make deliveries," you create extraordinary experiences for our customers and act as a strong brand ambassador for both our high-quality products and reputation.

You’re a confident, career-minded professional who prefers variety in your work and enjoys the balance of being outside making local deliveries with being indoors working in our warehouse. You’ll join a dedicated, cross‑functional team responsible for product inspection, assembly, staging and local delivery service of our beautiful American-made home furniture and accessories.

You’ll work with a delivery partner (two-person team) to deliver a variety of high quality, American-made home furnishings to the homes and businesses of our Boston customers. In addition to being a delivery driver, you will be a part of a cross‑functional and collaborative team where you will support preparing our products prior to delivery to ensure the best quality for our customers. You'll alternate between making deliveries in the truck (2 weeks/month) and preparing products in our delivery center (2 weeks/month). When you're on the road, you'll switch between being the driver and the partner in a two-person delivery team. When not on the road, your time will be spent working in our delivery center, in our merchandise quality role. Here, you'll prepare products for delivery, ensuring they meet our high standards of excellence. Additionally, you'll engage in product staging, basic assembly, and quality inspection, making sure everything is just right for our customers.

Schedule: Tuesday - Saturday, 6:30am-3:00pm, with occasional paid overtime

Location: One Enterprise Road, Suite 100, Billerica, MA 01821

The qualities we look for in a Delivery Driver:

• You are genuine and take pride in providing exceptional customer service
• You enjoy being in a physically active role and bring core strength, agility and stamina
• You place a high priority on safety and contribute to creating the safest workplace possible
• You’re an effective communicator
• You’re thoughtful, resourceful and a natural problem solver
• You value a workplace built on relationships of mutual respect, accountability and trust
• You want more than a “job”; you want to be part of a company where your role has meaning, teamwork is real and you contribute to something bigger.

Additional requirements to be a Delivery Driver:

• At least 21 years of age (Interstate DOT requirement) and a valid driver's license
• Ability to drive a 24-foot box truck (training provided)
• Able to lift/carry heavy items with the assistance of a team member and/or proper lifting equipment
• Proficiency in spoken and written English is required to ensure effective communication with your delivery partner, internal teams and customers
• Able to pass pre-employment requirements, including a 5-panel drug screen (no THC)
• Ability to provide proof of identity and legal work authorization upon hire

What we offer our Delivery Drivers:

• Salary: $55,000 - $60,000 / year ($26.44 - $28.85 / hour)Our salary is guaranteed with occasional paid overtime. Salary offered is based on experience/qualifications.
• Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That’s why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer benefits to help you thrive in every aspect of life. That includes three weeks of paid vacation, a generous 401(k) match, profit‑sharing and more. As a 100% employee‑owned company, staff members working 1,000 hours or more in a 12‑month period are eligible to participate in our Employee Stock Ownership Plan (ESOP). This plan acts as an additional Retirement Savings Plan fully funded by Room & Board.
• Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful.
• A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated.

  To view our benefits in detail and to learn more about our culture, please visit: https://www.roomandboard.com/careers

Application Deadline: The position will remain open until filled; there is no specified deadline.

Room and Board is a modern furniture and home decor retailer committed to creating beautiful, well‑made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship. To view our benefits in detail and to learn more about our culture, please visit our career site at https://www.roomandboard.com/careers.

Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. To view applicable laws, visit our partner site.

Discover a career designed to be different.

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