Delivery Driver (non CDL)

American Tire Distributors; Novi (MI); On-site; USD 35,000 - 40,000; Full time

Job summary

Dormont Manufacturing Co in Novi, Michigan seeks a Driver to efficiently manage product deliveries and ensure safety compliance. Responsibilities include verifying product accuracy, collecting payments, and managing paperwork during deliveries.

The ideal candidate will have a high school diploma and preferably 1-2 years of related experience. Physical demands include occasional lifting of up to 50 pounds, navigating various work environments, and effective communication with customers.

Qualifications

• 1-2 years of related experience preferred.

Responsibilities

• Abide by all Company safety policies and regulations.
• Assist in verification of product accuracy.
• Collect payments from customers.
• Efficiently unload cargo at customer’s place.
• Ensure all needed paperwork is available.
• Maintain records for compliance.
• Operate powered industrial vehicles as needed.
• Transport product from origin to destination.

Skills

Field Service Interactions

Policy & Procedures

Masters Service Conversations

Service Into Sales

Verbal Communication

Education

High School or GED degree

Job description

Position Description

Pay Rate: $18.75/hour

Key Responsibilities

• Abide by all Company safety policies and state and federal transportation regulations
• Assist in verification of all outgoing and incoming product for accuracy in terms of size, amount and type
• Collect payments from customers in monetary form acceptable to Company
• Efficiently unload cargo and stage products at customer’s place of business.
• Ensure all administrative paperwork concerning delivery orders required to move with shipments is available for inspection and that appropriate paperwork accompanies delivery
• Maintain professional representation of the Company in all interactions with customers and through responsible driving
• Maintain records required for compliance with state and federal regulations, including driver’s logs, records of fuel purchases, mileage records and other records required by law and Company policy
• Occasionally operate powered industrial vehicles (forklift pallet jacks, order pickers, etc.)
• Timely transportation of product from origin to destination as assigned

Competencies

• Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaboration - Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Equipment Utilization - The ability and skill to ensure the optimum utilization of warehouse or production plant, equipment and materials.
• Health and Safety - The ability and skill to manage and apply safe systems of work.
• Masters Service Conversations - Ability to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close.
• Navigates Field Service Interactions - Briefs customer on service interaction; Defines scope of service interaction; Offers alternative or interim solutions; Reflects and plans for future interactions.
• Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Policy & Procedures - The ability and skill to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives.
• Service Into Sales - Ability to recognize sales opportunities during service interactions to enhance overall customer service; Presents products and solutions in a compelling way; Recognizes clues for added needs; Refers added customer needs to appropriate team; Transitions from service to sales conversation.
• Verbal Communication - Ability to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications.

Qualifications

• High School or GED degree
• 1-2 years of related experience preferred

Skills

• Navigates Field Service Interactions
• Policy & Procedures
• Masters Service Conversations
• Service Into Sales
• Verbal Communication

Physical Demands & Working Conditions

Physical Demands Category: Driver

Physical Demands/Work Environment/Travel Requirements: While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear, taste and/or smell. The employee must occasionally lift products weighing up to approximately 50 pounds. Handling of tires (e.g., rolling, destacking, team lifting) greater than approximately 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Travel required: 75% of the time, no overnight stays (CDL drivers will have overnight stays).

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace.