Delivery Driver

Hy-Vee, Inc.; Madison (WI); On-site; USD 35,000 - 48,000; Full time

Job summary

Hy-Vee, Inc. in Madison, Wisconsin is seeking a Delivery Driver to provide prompt, friendly service, deliver products to customers, and maintain vehicle cleanliness.

You will greet customers, learn names where possible, work with store teams to ensure satisfaction, handle payments, and follow safety and hygiene guidelines while on the job. This role requires a valid driver’s license and reliable daily performance.

Qualifications

• Commitment to Hy-Vee Mission and promoting company values.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to customers in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.
• Ability to follow verbal or demonstrated instructions; request supplies verbally or in writing.

Responsibilities

• Delivers products to customers and handles payments and change when necessary.
• Greets customers and learns names to address them by name when possible.
• Works with team to ensure customer satisfaction and a pleasant work environment.
• Maintains food safety standards and product temperatures for quality and satisfaction.
• Adheres to store policies and maintains vehicle cleanliness and upkeep.

Skills

Delivery service

Customer service

Communication

Interpersonal skills

Problem solving

Job description

Job Title: Delivery Driver

Department: Grocery

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Delivers product to customers. Responsible for vehicle cleanliness, inside and out.

Core Competencies:

• Partnerships.
• Growth mindset.
• Results oriented.
• Customer focused.
• Professionalism.

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Service Managers; Kitchen Department Manager; Floral Department Manager; Pharmacy Department Manager; Online Shopping Department Manager.

Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Delivers products to customers, collects payment, and makes change for payment when necessary.
• Returns payments and beginning cash to store.
• Maintains food and groceries at proper temperature in accordance with food safety standards and to ensure food quality and customer satisfaction.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Assists in other areas of store as needed.
• Performs other job-related duties and special projects as required.
• Facilitates the maintenance and upkeep to delivery vehicles.

Knowledge, Skills, Abilities and Worker Characteristics:

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.
• Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.

Education and Experience:

No specific education required.

Physical Requirements:

• Visual requirements include: ability to see detail at near range with or without correction.
• Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.
• Must be physically able to enter and exit a delivery vehicle many times a day, traverse staircases and other rough terrain to reach delivery destination.

Working Conditions:

This position is continually exposed to dust, noise, temperature extremes, dampness, vibrations, and equipment movement hazard. There is significant work pace/pressure to deliver product in a timely manner.

Equipment Used to Perform Job:

Delivery vehicle, telephone.

Special Requirements:

Employees must possess a valid driver's license, with no DOT restrictions, and be 18 years or older to drive a company vehicle.

Financial Responsibility:

Responsible for payments received for delivery of products when applicable.

Contacts:

Has daily contact with store personnel, customers, and the general public