Delivery Dispatcher

Ontario Trillium Foundation; Rockville (MD); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

401(k)

Employee discount

Health insurance

Paid time off

Flexible schedule

Free Meals while working

Closed Sundays

Job summary

The Ontario Trillium Foundation is looking for a full-time Delivery Dispatcher in Rockville, Maryland. This role involves leading the delivery process, training new drivers, ensuring timely deliveries, and managing customer recovery for any issues. Candidates should be capable of multi-tasking and have demonstrated leadership experience. Benefits include competitive pay, health insurance, and flexible hours. Must be 18 years old and authorized to work in the U.S.

Qualifications

• Ability to fix technical issues as they arise.
• Past leadership experience in a relevant setting.
• Physically capable of working on foot for several hours.

Responsibilities

• Conduct on-boarding and training for delivery drivers.
• Oversee speed and accuracy of the Delivery Team.
• Ensure timely dispatch of orders throughout the day.
• Lead customer recovery when issues arise.

Skills

Technical problem-solving

Leadership

Multi-tasking

Job description

The Chick-fil-A Delivery Dispatcher leads the daily operational process of our Chick-fil-A Research Row Delivery team. This position assigns deliveries for the delivery drivers to ensure a remarkable and personalized experience for each guest. This position works closely with leadership to ensure excellence in this area of business. At Chick-fil-A, a Delivery Dispatcher must be a friendly, enthusiastic individual with a passion for excellence and service who enjoys taking care of the guests needs. Chick-fil-A is a great opportunity for people of all backgrounds, and no experience is necessary.

Duties and Responsibilities

On-boarding

• Conduct delivery driver on-boarding and training for all new hires

Operations

• Oversee the speed, customer service, and accuracy of the Delivery Team
• Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience
• Dispatch orders throughout the day to ensure deliveries are on-time - this is the main responsibility of this role each day
• Oversee the maintenance of the fleet
• Strategically route drivers and manage orders accurately and efficiently

Customer Recovery

• Oversee and lead the recovery of customers when issues or problems arise with order accuracy, late orders, and other issues that create a bad customer experience

Benefits

• Competitive Pay
• Closed Sundays
• Free Meals while working
• Flexible Hours
• Sundays off

Qualifications & Experience

• Technically minded with the ability to fix technical issues
• Willing and able to work in a physically demanding role (work on foot for several hours)
• Demonstrated past leadership experience
• Ability to coach, motivate and lead other team members
• Ability to multi-task in a fast-paced environment

Operation hours are from 10:30am 10:00pm, Monday - Saturday

Must be 18 years of age or older, have a driving background check completed, have a good driving record, have a reliable vehicle that is always kept clean inside and out, be able to work on the weekends, and be authorized to work in the U.S.

Job Type: Full-time

Pay: $16.00

Additional Benefits

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule

• Day shift
• Monday to Friday
• Weekend availability